SISILIA HELU
Federal Way,WA
Summary
Seeking a full-time position as a Radio Dispatcher for the Seattle Department of Transportation, where I can utilize office administration and clerical work experience with a strong desire to help serve the community.
Overview
22
22
years of professional experience
Work History
Pump Station Maintenance Worker
Seattle Public Utilities
Seattle, WA
03.2021 - 12.2021
- Inspects facilities and machinery according to established departmental procedures; records data from control panels and other documentation, as required
- Greases, repairs, and maintains sewer pumps; set up bypass pumping; test transducer & floats; assists pump station maintenance lead worker in various related tasks, as assigned
- Cleans and maintains sewage tanks and valves
- Operates pump stations manually when pumps are shut down for repair
- Cleans and maintains sewage tanks and valves
- Knowledge of tools like Microsoft Office, Excel, Outlook, Word, PowerPoint, Internet, Printer Portable Document Format, Fax machine, Maximo and Data splice
- Obtained forklift, flagging and First Aid/CPR certifications
ASSISTANT MANAGER
CBM SALES, INC
08.2013 - 12.2018
- Oversaw daily operations and was responsible for recruiting and training new staff, handling budgets,
- Ability to lift 50 pounds, regularly uses a computer or manually to complete reports,
- Receives merchandise, checks invoice for proper amount and correct price, ensuring gas station safety, attaining sales goals, and reporting to General Manager and owner.
- Utilized my skills in leadership, time management, analytical thinking, problem solving skills, sales orientation and polite and courteous to customers
- Knowledge of tools like Microsoft Office, Excel, PowerPoint and Internet, Printer Portable Document Format (PDF), Fax machine
GENERAL LABORER
ABSOLUTE CABLE & CONCRETE
06.2011 - 08.2013
- Duties included Cleaning and preparing construction sites
- Drive pickup trucks, Loading and unloading materials and equipment Digging trenches and setting ground cables, compacting earth, and backfilling holes
- Repair damage pipes, valves, fittings
- Help set up road traffic control pedestrian traffic around a construction zone, ensuring the safety of construction workers and the public
- Assisting skilled tradespeople in their duties, with installing equipment and troubleshooting issues with the cable system
- Worked in cramped spaces and interacted with clients in a friendly and professional manner
- Knowledge of tools like Microsoft Office, Excel, PowerPoint and the Internet, Printer Portable Document Format (PDF), Fax machine.
GENERAL LABORER
ABSOLUTE CONCRETE AND CONSTRUCTION
04.2001 - 06.2011
- Drive pickup trucks, Loading and unloading materials and equipment
- Uses various types of hand and small power tools such as hammer, saws, axes, drills, weed eaters, backpack blowers, shovels etc.…
- Install, repair, and maintain pipes, valves, fittings, and fixtures in commercial and residential structures
- Inspects machinery greases, repair, Set up bypass pumping, with trash pumps, submersible pumps, Work in all types of weather
- Performs landscaping work around construction site such as mowing grass, raking leaves, and picking up litter, tree trimming and tree planting
- Knowledge of tools like Microsoft Office, Excel, PowerPoint and the Internet, Printer Portable Document Format (PDF), Fax machine.
Customer Service Operator
ER Solutions, Inc.
Renton, WA
03.2003 - 07.2006
- Responded to customer questions via multi-lined telephone system and email.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Performed data entry
Education
Taking the Human Resource Certification Program Online course classes through -
Highline College
HIGH SCHOOL DIPLOMA - undefined
ATENISI
HUMAN RESOURCE CERTIFICATE (IN PROCESS) - undefined
HIGHLINE COLLEGE
Skills
- Problem Detection and Resolution
- Preventive Maintenance
- Troubleshooting and Diagnostics
- SCADA Software
- Performed data entry
- Helped manage 12 employees including pay roll and admin
- Knowledge of Microsoft Office, Excel, PowerPoint
- Knowledge of Maximo and Data Splice for work orders
Timeline
Pump Station Maintenance Worker
Seattle Public Utilities
03.2021 - 12.2021
ASSISTANT MANAGER
CBM SALES, INC
08.2013 - 12.2018
GENERAL LABORER
ABSOLUTE CABLE & CONCRETE
06.2011 - 08.2013
Customer Service Operator
ER Solutions, Inc.
03.2003 - 07.2006
GENERAL LABORER
ABSOLUTE CONCRETE AND CONSTRUCTION
04.2001 - 06.2011
Taking the Human Resource Certification Program Online course classes through -
Highline College
HIGH SCHOOL DIPLOMA - undefined
ATENISI
HUMAN RESOURCE CERTIFICATE (IN PROCESS) - undefined
HIGHLINE COLLEGE