Drake Mendiola
Toto,Guam
Summary
Determined professional with strengths in Customer service and Sales. Motivated individual promoting skills in sales and Customer Service. Eager to grow alongside expanding organizations or support efforts at long-standing institutions. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment.Known for successfully handling escalated customer support issues. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Advisor
Atkins Kroll Toyota
Tamuning, GU
10.2021 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Clerk Assistant
United States Post Office
Barrigada, GU
08.2020 - 02.2021
- Assisted customers with inquiries and complaints in a professional manner.
- Processed customer orders promptly and accurately.
- Maintained inventory levels of office supplies and equipment as needed.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Account Manager
Xerox
Hagatna, GU
12.2018 - 05.2020
- Negotiated contracts with clients to maximize profitability.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Assisted in developing pricing models based on competitor analysis.
- Prepared monthly financial statements for each account.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Ensured compliance with industry regulations when dealing with clients.
Infinity Service Consultant
Nissan Motor Co. Ltd.
Upper Tumon, Guam
02.2007 - 08.2018
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Educated customers about the features and benefits of different services offered by the company.
- Built long-term relationships with clients through effective selling, dynamic response and customer service
- Welcomed incoming individuals and ascertained needs by asking open-ended questions
- Created promotional materials for new products or services as needed.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
John F. Kennedy High School
Tamuning, GU08.2000
Skills
- Established and maintained files and records
- Sorted and distributed business correspondence
- Delivered customer service
- Prepared packages for shipment
- Reviewed mail and parcel records
- Drove new business development
- Contacted customers about account or information issues
- Acquired new business
- Negotiated contracts
- Supported sales team
- Customer retention abilities
- Customer relationship
- Consultative sales management
- Driver communication
- Team collaboration
- Schedule and calendar management
- Customer satisfaction
- Peer relationships
- Mail sorting
- Processing mail
- Quality control
- Maintaining records
- CRM
- Customer Service
- Customer liaison
- Built long-term relationships with clients
- Produced repair and installation orders
- Explained amount for expected services
- Escalated incidents
- Welcomed incoming individuals
- Consulted with clients
- Customer Retention
- Service Recommendations
- Quality Control
- Repair Quality Inspections
- Strong Work Ethic
- Conflict Resolution
- Work Order Interpretation
- Account Management
- Excellent Communication
- Client rapport
- Service Scheduling
- Technical knowledge
- Handling Customer Complaints
- Customer Relationship Management
- Multitasking and Organization
- Listening Skills
Certification
OSHA-30 hrs. General Industry Safety & Health Certification
Awards
- Employee of the year -Nissan Motor Corp. (2015)
- Employee of the Month-Nissan Motor Corp. (2015,2013,2011,2010)
- Perfect Attendance Award-Nissan Motor Corp. (2017, 2015, 2014, 2013, 2011, 2009)
Accomplishments
- 2015 Employee of the Year- Nissan Motor Corp
- 2010,2011,2013 & 2015 Employee of the Month- Nissan Motor Corp
- 2009,2011,2013,2014,2015,2017 Perfect Attendance Award- Nissan Motor Corp
- 2022 " WE DELIVER" award -Atkins Kroll Inc
- 2023 Service Advisor of the Year - Atkins Kroll Inc
Timeline
Service Advisor
Atkins Kroll Toyota
10.2021 - Current
Clerk Assistant
United States Post Office
08.2020 - 02.2021
Account Manager
Xerox
12.2018 - 05.2020
Infinity Service Consultant
Nissan Motor Co. Ltd.
02.2007 - 08.2018
High School Diploma -
John F. Kennedy High School
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