Sistine Deluca
Peekskill,NY
Summary
Customer-oriented Store Manager offering over 25 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
34
34
years of professional experience
Work History
Store Manager
Tractor Supply Company
Highland, NY
12.2021 - Current
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Store Manager
Lowes Home Improvement
Chester, NY
03.2021 - 12.2021
- In charge of Backend Operations.
- Directly responsible for building the Pro Contractors Business.
- Developing relationships with existing and new clients to meet their needs.
- Participates In Women in Leadership Program.
- Conducts regular audits to ensure store is functional and presentable.
- Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
- Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
- Maintain controllable expenses.
- Assists in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
Store Manager District Trainer
Lands End
Paramus, NJ
09.2012 - 03.2021
- Maintain an efficient operations model in a high exposure location
- Evaluate sales trends and manage solutions to optimize store profitability Work closely with the district manager to co-supervise functions in other locations
- Direct processes related to store remodels, closings, and pop-up shops Research market trends
- Managed the scheduling, recruiting, hiring and training of new store employees.
- Supervised employees to maintain goals to meet corporate objectives.
- Tracked sales performance.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Operations Manager/SMIT
Marshalls
Mohegan Lake, NY
10.1999 - 09.2012
- Managed a safe workplace by advocating safety training and accident preparedness.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for, scheduling, training and inventory control.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Built upon established practice standards to improve operational performance and reduce labor costs.
Office Manager
AGS Marosy Plumbing & Heating
Bronx, NY
01.1990 - 10.1999
- Handled all bookkeeping responsibilities including processing account payables/receivables and administrative payroll Coordinated daily appointment scheduling and organized follow-up correspondence with customers regarding service performance Forged strong relationships with suppliers and wholesalers for better business-to-business interaction.
Skills
- Staff training and development
- Team-oriented
- Retail inventory management
- Sales professional
- Outstanding communication skills
- Store operations
- POS systems operations
- Sales strategies
- Workforce Management
Timeline
Store Manager
Tractor Supply Company
12.2021 - Current
Assistant Store Manager
Lowes Home Improvement
03.2021 - 12.2021
Store Manager District Trainer
Lands End
09.2012 - 03.2021
Operations Manager/SMIT
Marshalls
10.1999 - 09.2012
Office Manager
AGS Marosy Plumbing & Heating
01.1990 - 10.1999
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