Sita Basnet
Reynoldsburg
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in industry.
Overview
3
3
years of professional experience
Work History
7 Limited
- Responsible for picking and packing products
- Scan the products, and pack the merchandise
- Assist other team members.
Customer Services and Cashier
Meijer
- Responding politely and courteously with the customers
- Respond to the guests in a friendly manner to ensure guest satisfaction
- Analyze transactions, orders and report any errors.
Problem Solver
Kohl's
06.2021 - Current
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Clerk
Geodis
05.2023 - 06.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
High School Diploma -
Summit Campus High School
No Degree - Registered Nurse
Ohio State University
06.2026
Skills
- Passionate and good communicator
- Can involve easily with friends and family
- Leadership skills, and time management skills
- Basic computer skills
- Calm and Professional Under Pressure
- Order and Refund Processing
- Customer Account Management
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Understanding Customer Needs
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Clerk
Geodis
05.2023 - 06.2024
Problem Solver
Kohl's
06.2021 - Current
7 Limited
Customer Services and Cashier
Meijer
High School Diploma -
Summit Campus High School
No Degree - Registered Nurse
Ohio State University
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