Sitan BAMBA
East Orange,United States
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility . Excellent communication skills and empathetic nature enabled achievement of positive outcomes.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Summit Health Management
New Providence, NJ
08.2015 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Compiled and reviewed medical charts.
- Educated patients on medicine and at-home healthcare tools.
- Facilitated communication between patients and various departments and staff.
- Scheduled
- Applied administrative knowledge and courtesy to explain procedures and services to patient
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
Trainer
Shake Shack
New York, NY
08.2012 - 08.2015
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
- Trained other employees in customer service, food safety and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Identified team weak points and implemented corrective actions to resolve concerns.
Reservationist
Patina Restaurant Group
New York, NY
12.2014 - 01.2015
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Education
Associate of Arts -
Kingsborough Community College of The City University of New York
Brooklyn, NY05.2014
Skills
- Customer Service & Relations
- Administrative and Office Support
- Word Processing & Typing
- Office Equipment Operation
- Communicating effectively both verbally and in writing
- Computer Operations
- Filing & Data Archiving
- Bilingual English/Bambara
Timeline
Patient Access Representative
Summit Health Management
08.2015 - Current
Reservationist
Patina Restaurant Group
12.2014 - 01.2015
Trainer
Shake Shack
08.2012 - 08.2015
Associate of Arts -
Kingsborough Community College of The City University of New York