Hi, I’m
SITA NAYA JENSEN
Tavernier,FL
Summary
Well-rounded, Friendly Bartender committed to providing guests with genuine hospitality while delivering exceptional service with extensive experience in a variety of different bar establishments.
Love for travel and customer service.
Talented and skilled multitasker comfortable juggling competing priorities honed in a high volume customer focused environment.
Reliable and Hardworking. Personable and upbeat.
Enjoy building rapport with patrons to cultivate loyalty.
Organized, motivated, and positive.
Overview
13
years of professional experience
Work History
Opal ResortsKey Largo, FL
Bartender
07.2022 - 07.2023
Job overview
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Isla Bella Beach ResortMarathon, FL
Bartender
09.2021 - 07.2022
Job overview
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Completed regular bar inventories and daily requisition sheets.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
Marriott, City Center Downtown-Destinations LoungeSalt Lake City, UT
Head Bartender
06.2021 - 09.2021
Job overview
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
The Montage-Vista LoungePark City, UT
Bartender
12.2020 - 05.2021
Job overview
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Upsold customers to premium/luxury brands to increase revenue
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Kept track of bar tabs for guests/owners, assisted front of house in all capacities while maintaining bar
Water Color Beach ClubSanta Rosa, FL
Bartender
07.2020 - 12.2020
Job overview
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Upsold customers from shelf to premium brands to help boost sales.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Prepared mixed drinks, poured wine, beer and made nonalcoholic frozen beverages in high volume establishment
MGM Resorts-National Harbor CasinoNational Harbor, DC
Bartender
07.2018 - 12.2019
Job overview
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored patrons to keep alcohol consumption at designated levels.
- Processed $3,000 in revenue on average PM shift with totals as high as $6,000 during special events and promotions.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Bobby's Piano BarNational Harbor, DC
Bartender
04.2011 - 12.2016
Job overview
- Offered preferred tables and other special accommodations to VIP customers.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Created list of signature beverage items to increase overall revenue and patron loyalty.
- Reduced inventory losses by creating new drink menu items to move older products.
Marriott-National Pastimes Sports BarNational Harbor, DC
Bartender
03.2010 - 08.2012
Job overview
- Drink knowledge, customer service, speed, upselling to premium liquors
- Multitask to meet customer, bar operations, and service bar needs
- Operated cash register and POS systems for transactions making proper change for cash transactions, balancing & reconciling drawers.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
Education
Florida State UniversityTallahassee, FL
Bachelor of Science from International Affairs
Skills
- Outstanding Customer Service
- Accommodating diverse clientele
- Organizational Ability
- Service-oriented mindset
- Excellent judgment with sharp memory
- Liquor, beer, & wine expertise
- Suggestive Upselling
- Health codes compliance, TIPS/Safe Serve certified
- Employee training
- Anticipating guest needs
Additional Information
REFERENCES AVAILABLE UPON REQUEST
Timeline
Bartender
Opal Resorts
07.2022 - 07.2023
Bartender
Isla Bella Beach Resort
09.2021 - 07.2022
Head Bartender
Marriott, City Center Downtown-Destinations Lounge
06.2021 - 09.2021
Bartender
The Montage-Vista Lounge
12.2020 - 05.2021
Bartender
Water Color Beach Club
07.2020 - 12.2020
Bartender
MGM Resorts-National Harbor Casino
07.2018 - 12.2019
Bartender
Bobby's Piano Bar
04.2011 - 12.2016
Bartender
Marriott-National Pastimes Sports Bar
03.2010 - 08.2012
Florida State University
Bachelor of Science from International Affairs
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