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Springfield,VA
Overview
23
23
years of professional experience
Work History
Cashier Supervisor
Liberty Gas Station
Springfield, VA
11.2024 - Current
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Directed and supervised staff performance.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Performed daily bank deposits accurately and within company guidelines.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
- Coached staff on strategies to enhance performance and improve customer relations.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Investigated discrepancies between physical inventory counts versus computer records.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers and responded to requests for information.
- Reconciled accounts receivable statements monthly for accuracy of payments received from customers.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Mentored newly hired staff in upselling techniques to improve sales.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Coordinated with vendors to ensure timely delivery of merchandise and supplies.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Increased likelihood of repeat business by building friendly relationships with customers.
General Manager
Shree Krishna Grocery
Springfield, Springfield
01.2002 - 09.2024
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw product development initiatives from concept through completion stages.
- Created schedules and monitored payroll to remain within budget.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, interviewed and hired qualified staff for open positions.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Supervised employees through planning, assignments, and direction.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Guided management and supervisory staff to promote smooth operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
High School Diploma -
Tri Chandra
Tri Chandra03-2000
Skills
- Cash handling
- Inventory management
- Customer service
- Employee training
- Sales strategies
- Staff supervision
- Scheduling staff
- Data analysis
- Vendor coordination
- Report generation
- Team building
- Brand management
- Sales forecasting
- Schedule maintenance
- Store growth planning
- Decision-making
- Process improvement
Timeline
Cashier Supervisor
Liberty Gas Station
11.2024 - Current
General Manager
Shree Krishna Grocery
01.2002 - 09.2024
High School Diploma -
Tri Chandra