Overview
Work History
Education
Skills
Timeline
Generic

Sitar Lama

Springfield,VA

Overview

23
23
years of professional experience

Work History

Cashier Supervisor

Liberty Gas Station
Springfield, VA
11.2024 - Current
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Directed and supervised staff performance.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
  • Performed daily bank deposits accurately and within company guidelines.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Investigated discrepancies between physical inventory counts versus computer records.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Greeted customers and responded to requests for information.
  • Reconciled accounts receivable statements monthly for accuracy of payments received from customers.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Coordinated with vendors to ensure timely delivery of merchandise and supplies.
  • Developed and implemented new processes to improve customer service and sales efficiency.
  • Increased likelihood of repeat business by building friendly relationships with customers.

General Manager

Shree Krishna Grocery
Springfield, Springfield
01.2002 - 09.2024
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw product development initiatives from concept through completion stages.
  • Created schedules and monitored payroll to remain within budget.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Supervised employees through planning, assignments, and direction.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Guided management and supervisory staff to promote smooth operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Education

High School Diploma -

Tri Chandra
Tri Chandra
03-2000

Skills

  • Cash handling
  • Inventory management
  • Customer service
  • Employee training
  • Sales strategies
  • Staff supervision
  • Scheduling staff
  • Data analysis
  • Vendor coordination
  • Report generation
  • Team building
  • Brand management
  • Sales forecasting
  • Schedule maintenance
  • Store growth planning
  • Decision-making
  • Process improvement

Timeline

Cashier Supervisor

Liberty Gas Station
11.2024 - Current

General Manager

Shree Krishna Grocery
01.2002 - 09.2024

High School Diploma -

Tri Chandra

Similar Profiles

CREATE PROFILE
Sitar Lama