SITAYESH QADEER
Sacramento,CA
Summary
Experienced and personable professional with 7 years of successful client advocacy, community resource knowledge, and a compassionate demeanor. Recognized for multicultural and multilingual skills, seeking a position to contribute with excellent communication, strong work ethic, and adaptability. Confident in working independently, I believe my background in Business and Psychology suits roles in Human Resource and Social Service departments.
Overview
9
9
years of professional experience
Work History
Director of Social Services/Program Coordinator
LifeSTEPS
Sacramento, CA
10.2022 - Current
- Completed diverse admin tasks, ensuring timely data entry in multiple databases.
- Recorded participant and community resource info.
- Empowered children from low-income families through education and adult services.
- Advocated for residents, addressing care quality, food, facilities, and interactions.
- Educated on insurance, Medicare, Medicaid, and other funding sources for required care.
- Assisted residents in adjusting to new environments and provided counseling for psychosocial well-being.
- Conducted client assessments, developing individualized care plans.
- Established partnerships with local organizations to expand program offerings.
- Maintained personal interaction with residents for optimum care alongside admin duties.
Customer Service Representative
Pro Device Repair
Rancho Cordova, CA
12.2021 - 12.2022
- Provided introductory information to new clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated queries and concerns and worked with the team and other departments to find appropriate solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Operator
Volt Workforce Solutions
Elk Grove, CA
01.2018 - 10.2022
- Inspected for products software and hardware issues.
- Worked in a team environment.
- Had hand on leadership for developing and training support team
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Assessed and corrected jams in equipment.
Business Advisor
Nobel House Spice
San Rafael, CA
11.2021 - 01.2022
- Organized and assigned business projects.
- Met with clients to perform assessment.
- Advised about the product and services that could develop the business.
- Facilitated and managed business development plan based on market and industry research.
- Identified key objectives to re-establish long term plans to meet goals.
Marketing Officer
Flyzone Travel Agency
04.2015 - 04.2017
- Marketed local, national and international travel services to businesses, media organizations, groups and individuals.
- Provided travel details and promotional material to potential clients via email, phone and in person.
- Organized and implemented promotional campaigns to increase the agency's client base and sales revenue.
- Trained marketing team for sales increase.
- Recommended product changes to enhance customer interest and maximize sales.
Education
Preventing/Responding To Harassment And Violence
Jesus College Cambridge
England10.2024
Certification - Supporting Employee Wellbeing
University of Canterbury
New Zealand 10-2024
MicroMasters Certification - Industrial And Organizational Psychology
University of Canterbury
Christchurch, New Zealand06-2024
Certification in Clinical Hypnotherapy -
California Institute of The Healing Arts & Sciences
Sacramento, CACPR Certification - CPR First Aid
EMS Safety
Concord, CABBA - Business Administration
Maiwand University
Kabul, AfghanistanCertification - Women Leadership And Empowerment
Rana University, USAID
High School Diploma -
Bebe Rabia High School
College - Psychology
Sacramento City College
Sacramento, CASkills
- Effective communication in diverse settings
- Cross-cultural expertise (South Asian, East Asian, Middle Eastern)
- Proficient in Microsoft Office and email marketing
- Strong problem-solving and creativity
- Team player
- Expertise in abuse and neglect investigation
- Life skills development
- Client needs assessments
- Community outreach programs
- Cultural sensitivity
- Emotional awareness
Languages
Persian
Native/ Bilingual
Urdu
Full Professional
English
Full Professional
Timeline
Director of Social Services/Program Coordinator
LifeSTEPS
10.2022 - Current
Customer Service Representative
Pro Device Repair
12.2021 - 12.2022
Business Advisor
Nobel House Spice
11.2021 - 01.2022
Operator
Volt Workforce Solutions
01.2018 - 10.2022
Marketing Officer
Flyzone Travel Agency
04.2015 - 04.2017
Preventing/Responding To Harassment And Violence
Jesus College Cambridge
Certification - Supporting Employee Wellbeing
University of Canterbury
MicroMasters Certification - Industrial And Organizational Psychology
University of Canterbury
Certification in Clinical Hypnotherapy -
California Institute of The Healing Arts & Sciences
CPR Certification - CPR First Aid
EMS Safety
BBA - Business Administration
Maiwand University
Certification - Women Leadership And Empowerment
Rana University, USAID
High School Diploma -
Bebe Rabia High School
College - Psychology
Sacramento City College
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