Sithony Houp
Anna,TX
Summary
With a background in costumer service providing Dynamic and skilled professionalism with hands-on experience in Microsoft technologies and fraud prevention, I'm Seeking to leverage expertise to contribute to a dynamic organization's success in enhancing security measures and optimizing technological processes. A proactive team member with a track record of success in document verification, customer interactions, and high-volume call management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Sharkeys Cuts for Kids
06.2024 - 05.2025
- Managed multi-line phone system, directing calls to appropriate departments.
- Greeted and assisted visitors, ensuring positive first impressions of the organization.
- Coordinated appointment scheduling, optimizing executive calendars for efficiency.
- Maintained organized front desk area, enhancing office professionalism and functionality.
- Handled incoming and outgoing mail, streamlining communication processes across teams.
- Assisted in onboarding new staff by providing essential resources and orientation support.
Fraud Prevention Specialist
GC Services, Verizon
Remote
03.2023 - 01.2024
- Implemented fraud prevention measures by working in processing orders to release fraud review holds, ensuring timely resolution and mitigating risks
- Demonstrated proficiency in resolving and documenting 12,500 instances of fraudulent activity throughout employment at Verizon.
- Conducted document verification and reviewed open cases to identify and prevent fraudulent activities, maintaining the integrity of the organization's operations
- Interacted with customers through high-volume inbound and outbound calls, providing assistance and resolving inquiries promptly
- Verified that all network calls complied with international plans for Verizon, preventing unauthorized usage and potential fraudulent activities.
- Identified areas where additional safeguards could be implemented within the organization's systems or processes.
- Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
- Provided recommendations for improvements in existing processes to reduce the risk of future fraud incidents.
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Participated in regular training sessions on emerging threats related to online security and digital payment methods.
- Conducted comprehensive investigations into suspected cases of fraud and money laundering.
- Utilized specialized software tools to detect anomalous patterns in customer data which could indicate fraudulent activity.
Hostess/Server
Neon Cactus
05.2025 - 10.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Front Desk Receptionist
TONI&GUY
Allen, TX
01.2022 - 01.2023
- Managed opening and closing procedures as a key holder, ensuring security and smooth operations of the salon
- Handled high-volume calls, maintained cleanliness, and managed bookings for stylists, providing accurate information on hair services to clients.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Input customer data into reservation systems and updated to reflect room changes.
- Drafted professional business documents, spreadsheets and correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers warmly and made them feel welcome.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Front Desk Associate/Manager
CLUB4 Fitness
Murphy, TX
06.2021 - 04.2022
- Welcomed customers and created a welcoming and efficient environment, enhancing customer satisfaction and retention
- Successfully upsold memberships, achieving daily sales goals and promoting higher-tier memberships
- Managed store stock and promoted cleanliness within the facility, ensuring a hygienic and pleasant environment for members.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phone and emails to make reservations and take guest information.
- Trained newly hired employees on front desk procedures and business operations.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Welcomed large volume of guests and improved overall customer service.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Managed guest check-in and check-out procedures, reservations and payments.
- Verified and collected client payments.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Drafted guest invoices and posted charges to individual accounts.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Encouraged guests to participate in rewards programs to promote brand loyalty.
- Greeted, registered and assigned guests to rooms according to individual requirements.
Education
High School Diploma -
North Garland High School
06.2017
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong understanding of fraud prevention techniques and document verification processes
- Excellent customer interaction and communication skills
- Ability to manage high-volume calls and maintain composure under pressure
- Detail-oriented with a focus on maintaining organizational integrity and security measures
- Analytical mindset
- Problem-solving capabilities
- Regulatory compliance understanding
- Identity Verification
- Critical thinking abilities
- Conflict resolution abilities
- Fraud and anomaly analysis
- Interpersonal Skills
- Time Management
- Self Motivation
- Attention to Detail
- Adaptability and Flexibility
- Fraud Detection
- Team building
- Written Communication
- Active Listening
- Reliability
- Effective Communication
- Problem-solving aptitude
Certification
- Microsoft Certified: Microsoft Office Specialist (MOS)
- Certified Fraud Examiner (CFE)
References
Available upon request
Timeline
Hostess/Server
Neon Cactus
05.2025 - 10.2025
Receptionist
Sharkeys Cuts for Kids
06.2024 - 05.2025
Fraud Prevention Specialist
GC Services, Verizon
03.2023 - 01.2024
Front Desk Receptionist
TONI&GUY
01.2022 - 01.2023
Front Desk Associate/Manager
CLUB4 Fitness
06.2021 - 04.2022
High School Diploma -
North Garland High School