Medical Receptionist / Front Desk
TruCare Clinic and Urgent Care
Minneapolis, USA
- Completed various administrative duties on a daily basis
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Accurately recorded patient insurance, demographics and other data in database.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed referrals for specialist care when requested by physicians or patients.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.