Siti Nurita
Ocoee
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Brio Tuscan Grille
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Present big and warm hello to the guest or regular
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Holland America Line
07.2014 - 07.2016
- Provides guest with courteous and professional service, creates a pleasant dining atmosphere, and enhances the overall dining experiences by anticipating guest needs
- Posses full knowledge of all menus presented
- Prepare mise-en-place to endure that the station is ready when required
- Improved dining experience by providing prompt, attentive service to guests.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Respect and cooperate with all management decisions
- Attend ship and departmental meetings as required
- Attend food tasting before dinner start
Buffet Server
Holland America Line
06.2013 - 03.2014
- Demonstrated strong multitasking abilities while managing multiple responsibilities at once in a fast-paced environment.
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs with quick turn-over
- Welcome guest each meal times at the entrance to the buffet, and farewell them when leaving
- Demonstrate to each guest that their satisfaction is our priority by promptly acknowledging every request, immediately reporting issues to management as appropriate
Kitchen Assistant
Holland America Line
03.2010 - 03.2011
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Serving the food behind the lines during breakfast, lunch and dinner
Education
GED -
SUBANG INTERNATIONAL HOTEL INSTITUTE
INDONESIA08-2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Point of sale operation
- Food and beverage pairings
- Hospitality service expertise
- High volume dining
- Sales techniques
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Alcohol Certification - National Restaurant Association.
Employee of the month 2005 and 2006
Awarded by company from guest and crew member survey for excellent service
Timeline
Server
Brio Tuscan Grille
05.2024 - Current
Server
Holland America Line
07.2014 - 07.2016
Buffet Server
Holland America Line
06.2013 - 03.2014
Kitchen Assistant
Holland America Line
03.2010 - 03.2011
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Alcohol Certification - National Restaurant Association.
GED -
SUBANG INTERNATIONAL HOTEL INSTITUTE
Similar Profiles
Olga StetsykOlga Stetsyk
Assistant Manager at Brio Tuscan GrilleAssistant Manager at Brio Tuscan Grille
Audrey LaneAudrey Lane
Server at Brio Tuscan GrilleServer at Brio Tuscan Grille
Alex SmithAlex Smith
Server Assistant at Brio Tuscan GrilleServer Assistant at Brio Tuscan Grille