SITI NURZALINA ZAINOL

Industry: Manufacturing / (Subcon Intel Product (M) Sdn Bhd)

System: SAP Business Client 7.7.

• Collaborate with stakeholders: Partner with key stakeholders to ensure supply chain processes align with organizational goals.
• Purchase Order Management: Create and manage purchase orders in SAP, monitor stock levels, and track order schedules to ensure timely delivery.
• Vendor Coordination: Follow up with vendors and carriers to resolve shipment and quality issues, and address billing disputes to ensure smooth financial operations.
• Reporting and Analysis: Prepare detailed reports on inventory levels, purchase orders, and discrepancies to support data-driven decision-making.
• Issue Resolution: Handle warehouse exceptions, and resolve issues with suppliers and the warehouse to maintain operational efficiency.
• Process Improvement: Continuously work on enhancing supply chain processes to better meet organizational objectives, and improve overall performance.

Industry: Repair and Maintenance Services.

System: SAP 7.5, ARIBA Portal.

• Order Processing: Managed sales and service orders, and updated service quotations using the SAP system.
• Coordination: Worked closely with sales and service teams to ensure accurate order procedures, and efficient processing.
• Shipment Monitoring: Oversaw incoming and outgoing shipments, ensuring timely and accurate delivery.
• Invoicing: Prepared and verified invoices according to customer purchase orders, and submitted them to the ARIBA portal.
• Purchase Requisitions: Monitored and converted purchase requisitions into purchase orders, ensuring timely fulfillment.
• Supplier Negotiation: Negotiated with local suppliers for procurement needs, and managed supplier relationships.
• Vendor Evaluation: Evaluated new vendors and conducted yearly assessments to ensure performance standards.
• Stock Management: Monitored stock levels, placed orders as needed, and coordinated with warehouse staff to ensure proper inventory storage.
• Customs and Shipping: Liaised with forwarders for customs matters, reviewed customs forms, and ensured correct duty payments. Prepared shipping documents for outgoing shipments.
• Reporting: Generated and prepared monthly reports on logistics, purchasing, and sales activities.
• Quality Management: Participated in ISO 9001:2015 initiatives to maintain high standards in process and quality management.

Industry: Manufacturing / Wire Harness (Home Appliance & Automotive).

System: AS400.

• Sales Targets: Consistently achieved sales targets set by management, contributing to overall business goals.
• Forecast Analysis: Analyzed customer forecasts, and updated system data to ensure accurate sales planning and inventory management.
• Cost Analysis and Quotation: Prepared detailed cost analyses and quotations for new models, supporting competitive pricing, and informed decision-making.
• Order Processing: Managed and processed customer purchase orders in the AS400 system, ensuring accurate and timely order fulfillment.
• Internal Coordination: Liaised with internal departments to ensure effective communication and meet customer needs.
• Shipping Management: Generated shipping documents and customs forms, and monitored all aspects of shipping, including truck bookings, delivery issues, and clearance errors.
• Customer Meetings: Attended monthly meetings at customer sites to strengthen relationships and address any concerns.

Industry: Logistics/Warehousing (Bonded & Non-Bonded)

System: WMS / Kodigo.

• Customer Support: Managed customer queries via email and telephone, addressing both bonded and non-bonded inquiries, to ensure high levels of satisfaction.
• Coordination: Facilitated communication between customers, internal operations staff, forwarders, and suppliers to ensure the timely handling of incoming and outgoing goods.
• Inventory Management: Oversaw and organized inbound and outbound inventory transactions using WMS and KODIGO systems, ensuring accurate record-keeping.
• Shipping Documentation: Generated and processed export shipping documents for customs clearance, ensuring compliance with regulations.
• Logistics Management: Coordinated truck bookings with the trucking department, and managed all shipping-related matters, including delivery and clearance issues.
• Stock Counting: Assisted with stock count exercises and updated physical inventory reports to reflect accurate inventory levels.
• Customs Liaison: Worked closely with customs in-house for warehouse activities, ensuring smooth customs processes.
• Reporting: Prepared comprehensive monthly reports on billing, storage inventory, cost analysis, imports, and KPIs to support operational and financial analysis.

Industry: Security / Law Enforcement.

System: Executive Management Accounting System (EMAS).

• Invoice Management: Created and processed invoices, ensuring accuracy in billing.
• Accuracy Assurance: Cross-checked invoices with payments and expenses to verify accuracy, and resolve discrepancies.
• Client Billing: Sent bills and invoices to clients, and managed communication regarding billing and payments.
• Expense Tracking: Monitored and tracked organizational expenses to support financial oversight and budgeting.
• Client Communication: Addressed client inquiries related to billing and payments, fostering positive client relationships, and ensuring timely resolution of issues.

Industry: Security / Law Enforcement.

System: OBMS.

• Payroll Processing: Prepared payroll using the OBMS system, ensuring accurate and timely payment to staff.
• Leave Management: Updated and managed staff leave applications to maintain accurate records and facilitate HR processes.
• Security Oversight: Tracked security staff punctuality and absenteeism to ensure compliance with organizational standards.
• Office Inventory: Purchased and monitored all office inventory, ensuring adequate supplies and effective resource management.
• Incident Reporting: Prepared and sent incident reports to the security team to address and document any security issues.
• Monthly Reporting: Compiled and prepared monthly reports on new hires, attendance, daily manpower, and staff details, supporting HR and management decision-making.

Industry: Logistics/Warehousing

System: AS400.

• Department Liaison: Assisted and coordinated with various departments on all purchasing activities to streamline processes.
• Order Preparation: Prepared purchase requisition forms and purchase orders, ensuring accuracy and completeness.
• Delivery Management: Managed and ensured the timely delivery of goods, maintaining supply chain efficiency.