Sitki Sener

• Supported both the Regional Manager and Store Managers in overseeing operations across 10 retail locations, ensuring consistency and efficiency.
• Coordinated day-to-day operations, including inventory management, staff scheduling, and supply chain logistics for all stores.
• Acted as a liaison between the regional office and retail stores, streamlining communication and ensuring alignment with corporate goals.
• Supported the store manager in maintaining a clean and organized store environment to ensure a positive customer experience.
• Helped drive sales and improve customer satisfaction through direct interaction and problem resolution.

• Provided exceptional customer support through various channels (phone, email, and live chat) to address inquiries, troubleshoot issues, and resolve product-related concerns, ensuring high customer satisfaction and repeat business.
• Assisted customers with the ordering process, including product selection, payment inquiries, returns, and exchanges, maintaining a professional and friendly demeanor.
• Worked closely with the returns and warranty team to process returns, exchanges, and repairs, ensuring all policies were followed and customer expectations were met.
• Collaborated with the sales and marketing teams to align inventory levels with demand forecasts, ensuring a steady supply of best-selling models.

Motivated and detail-oriented professional with 10 months of experience in event logistics and organization, specializing in the installation of decors, stands, and equipment for various events, including concerts and crew setups. Skilled in project coordination, working under tight deadlines, and ensuring the successful execution of event setups. Proven ability to collaborate with team members and clients to deliver seamless event experiences.