Sitlaly Mendez
Weslaco,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Senture
05.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Admissions Department
Valley Grande Institute
05.2019 - 11.2019
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Contacted prospective students via email and phone calls.
- Performed document filing, bookkeeping, and faxing for busy student admissions office.
- Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
- Developed admissions policy, outlining rules and procedures compliant with government regulations.
- Coordinated interviews with prospective students to assess academic qualifications and other criteria.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
HEB
Bakery
05.2016 - 10.2017
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Followed production chart to keep hot, fresh products available daily.
- Lifted and moved items weighing over number of pounds using proper lifting techniques.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Customer Service Cashier
100% Antojitos Mexicanos
02.2015 - 09.2015
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card and returns.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
Call Center Customer Service Representative
TTEC
02.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
High School Diploma -
Sonia M Sotomayor ECHS
San Juan, TX06.2019
Recruiter Assistant Certificate - Human Resources Management
South Texas College
Mcallen, TX06.2019
Skills
- Data Collection
- Scheduling
- Customer Service
- Customer Support
- Cash Handling
- Gathering Information
Certification
Recruiter Assistant Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Senture
05.2022 - 10.2022
Call Center Customer Service Representative
TTEC
02.2020 - 07.2021
Admissions Department
Valley Grande Institute
05.2019 - 11.2019
HEB
Bakery
05.2016 - 10.2017
Customer Service Cashier
100% Antojitos Mexicanos
02.2015 - 09.2015
High School Diploma -
Sonia M Sotomayor ECHS
Recruiter Assistant Certificate - Human Resources Management
South Texas College
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