Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sitraly Valdez Ruiz

Tucson,AZ

Summary

Highly Motivated Employee with great desire to take new challenges. I cary a strong work ethic, adaptability and exceptional interpersonal skills. While devoted to provide excellent customer service skills,while multi-tasking and providing time management skills. Vast strengths in sales , critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast large scale management roles while providing meticulous monitoring and prioritizing safety.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Reading Instructional Assistant

Douglas Elementary Flowing Wells District
Tucson, AZ
08.2022 - Current
  • Tutored and assisted interventions to students in small groups and individually to help student that are well below state standard requirements.
  • Reinforce phonic lessons to enhance learning concepts.
  • Monitored student progress and provided feedback to teachers regarding student achievement, and areas for growth opportunities
  • Attended training sessions on best practices for to meet and exceed students with special needs.

Bilingual Medical Customer Service Representative

Centene
Tucson, AZ
08.2020 - 11.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Dispatch Assistant

UNIVERSAL TRUCKING
Wenatchee, WA
05.2017 - 03.2019
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Developed strategies to reduce costs while improving efficiency within the accounting department.

Assistant Manager

KAY JEWELERS
Tucson, AZ
08.2014 - 05.2017
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Coached team members while exceeding sales quotas
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiently.
  • Managed customer service inquiries and complaints in a timely manner regardless of the situations.

Education

High School Diploma -

Mountain Rose Academy
01.2012

Skills

  • Fluent in English and Spanish
  • Effective Communication
  • Calm and Patient Demeanor
  • Relationship Building
  • Operations Management
  • Employee Performance Evaluations
  • Employee Scheduling
  • Meeting and Exceeding Sales
  • Recruiting and Interviewing
  • Financial Management
  • Document Preparation
  • Policy Enforcement
  • Business Administration
  • Staff Management
  • Marketing and Advertising

Certification

Journeyman Freight Broker Certification

Timeline

Reading Instructional Assistant

Douglas Elementary Flowing Wells District
08.2022 - Current

Bilingual Medical Customer Service Representative

Centene
08.2020 - 11.2022

Dispatch Assistant

UNIVERSAL TRUCKING
05.2017 - 03.2019

Assistant Manager

KAY JEWELERS
08.2014 - 05.2017

High School Diploma -

Mountain Rose Academy

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Sitraly Valdez Ruiz