Sitrice Gilbert
Jacksonville
Summary
Reliable Medical Record Associate who can bring organized and efficient to medical documentation. Proficient at identifying and retrieving patient medical records, reconciling discrepancies and reviewing documents, and coordinating with doctors to provide proper records.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Service Representative I
CIOX Health
03.2020 - Current
- Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner
- Date stamps all requests and highlights pertinent data to facilitate processing
- Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines
- Completes release of information requests including retrieving patients medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations
- Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
- Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers
- Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer
Medical Record Coordinator
Kindred at Home
07.2018 - 03.2020
- Support the maintenance of all patient/employee records, log/mail physician's orders and follow up on outstanding documentation
- Assist the Records Coordinator in creating new clinical records, participate in performance improvement activities, provide data entry back up and support to staff
- Work under close supervision
- Abide by and demonstrate the company Mission - Vision - Values through both behavior and job performance on a day-to-day basis
- Assist the Records Coordinator in maintaining patient/employee records, creating new clinical records and ensure compliance with company policies
- Gather information in response to external requests and log the request/information desired, copy/date material, maintain approved signatures and distribute information as requested
- Mail physician's orders and tracks for timely return, follow up on outstanding documentation, record receipt of signed orders and notify the clinical manager when orders are not obtained/received
- Ensure policies relating to records establishment, maintenance/confidentiality are adhered to
- File incoming documents daily, file/copy unsigned treatment plans, log their receipt and forward copies to the appropriate manager and ensure compliance to company policies on active client/employee records
- Monitor inventory of medical supplies and work with branch management to determine needed supplies/inventory levels/substitutions
- Contact vendors to order supplies
- Distribute medical supplies based on caregiver requests
- Ensure that orders are filed and tags supplies as required
- Ensure that all patient and employee files are current/complete
- Contact caregiver/administrative staff to obtain missing/correct inaccurate information and distributes employee related documentation to other in-office users
- Act as a backup to data entry, payroll/billing staff as needed
- Enter information into the system or manually processes paperwork and forwards required information to the appropriate processing center
- Participate in performance improvement activities, provides data entry back-up support to staff and prepares reports for management
- Assist the Manager in implementing/maintaining operational processes to ensure compliance to company policies, legal requirements and regulatory mandates
Client Service Representative II
CIOX HEALTH
09.2016 - 07.2018
- Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner
- Date stamps all requests and highlights pertinent data to facilitate processing
- Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines
- Completes release of information requests including retrieving patients medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations
- Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
- Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers
- Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests
Home Health Aide
BROOKDALE AT HOME
03.2016 - 05.2017
- Provide direct care to residents and assist in meeting individual needs
- Assist residents with the daily activities, including bathing, dressing and grooming
- Transfer residents to and from activities and meals while encouraging resident independence
- Provide emotional and psychological support to the resident and other members of the household
- Report any changes in the resident's mental or physical condition to supervisor in a timely manner
Medical Record Caseworker
EMSI
05.2015 - 10.2015
- Caseworker is responsible for contacting doctor offices, medical facilities, pharmacies and other insurance companies to retrieve medical records by negotiating medical fees, verifying record availability and expediting records retrieval in a timely fashion
- Retrieve medical records by phone, fax and/or mail
- Negotiate fees
- Maintain case history in I7, including facility file updates
- Receive inbound phone calls from facilities
- Maintain voice mail messages from inbound calls
Customer Service Representative
ADT SECURITY SERVICE
07.2012 - 12.2014
- Receive inbound phone calls from technicians and branch personnel
- Verify all pertinent information is present and acceptable
- Coordinate with Police, Fire, and Medical agencies to verify jurisdiction
- Verify with customer all account information to ensure accuracy
- Set up and testing of web-based services and products
- Registration of wireless communication devices through external websites
- Set up new accounts in the Protection One database including issuing CS numbers
- Receive incoming phone calls to place accounts into no response, or 'in test'
- Enter pertinent information relating to zone and panel location
- Verify that all zone signals are reporting in the correct format and troubleshoot if needed
Education
Associate of Science - Nursing
Florida State College At Jacksonville
Jacksonville, FL05-2026
Associate of Arts - Healthcare Administrative in Medical Records
University of Phoenix-Online Campus
Jacksonville, FL05.2018
High School Diploma -
Samuel W Wolfson
Jacksonville, FL06.2009
Skills
- Customer Inquiries
- Filing
- Maintenance
- Medical Terminology
- Excel
- Medical Records
- Microsoft Excel
- Billing Specialist
- Meditech
- Home Care Home Base
- Medical Office Experience
- HIPAA
- Phone Etiquette
- EMR Systems
- Typing
- Documentation review
- Customer service
- Windows
- Communication skills
- Medical receptionist
- Organizational skills
Certification
Drivers License
Additional Information
Customer Inquiries, Multi-line Phone, Record Maintenance, Document Review, Filing, Retrieval and Coordination, Time Management, Schedule Appointments, Medical Terminology, Microsoft Word, Excel, PowerPoint
Timeline
Client Service Representative I
CIOX Health
03.2020 - Current
Medical Record Coordinator
Kindred at Home
07.2018 - 03.2020
Client Service Representative II
CIOX HEALTH
09.2016 - 07.2018
Home Health Aide
BROOKDALE AT HOME
03.2016 - 05.2017
Medical Record Caseworker
EMSI
05.2015 - 10.2015
Customer Service Representative
ADT SECURITY SERVICE
07.2012 - 12.2014
High School Diploma -
Samuel W Wolfson
Associate of Science - Nursing
Florida State College At Jacksonville
Associate of Arts - Healthcare Administrative in Medical Records
University of Phoenix-Online Campus
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