Siu-Len J. Navarro
Richmond,VA
Summary
Compassionate nurse recognized for exceptional productivity and efficient task execution. Expertise in patient assessment, emergency care, and chronic disease management. Strong communication and teamwork skills facilitate effective collaboration with healthcare professionals, enhancing patient care outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Nurse I & II
VCU Medical Center
Richmond, VA
10.2024 - Current
- Provided care for acute patients with diverse needs in a 28-bed surgical trauma ICU of a Level 1 trauma center. Provided care for critically ill patients on hemodynamic pressure lines, artificial airway and ventilation, and continuous renal replacement therapy.
- Specialized in patients admitted for motor vehicle accidents, gunshot wounds, sepsis, hemorrhage, falls, small bowel obstructions, and post-liver and kidney transplants. Provided respiratory and ventilatory management while monitoring patients. Communicated and collaborated with various medical specialists to ensure excellent care for the patient.
- Collaborated with interdisciplinary teams to create comprehensive care plans.
- Educated patients and families on treatment plans and health management strategies.
- Demonstrated effective communication skills when interacting with patients, family members, physicians, nurses and other healthcare providers.
- Responded to medical emergencies, employing critical thinking and fast-paced decision-making skills.
- Provided comprehensive patient care, including securing vascular access via ultrasound guidance, and managing CRRT treatments with Nxstage machines.
Health Care Concierge
UPMC Health Plan
Pittsburgh, PA
08.2020 - 09.2021
- Providing excellent customer service by being proactive and responsive to all UPMC Health Plan customer requests. Answering and investigating incoming inquiries.
- Interpreting incoming and outgoing inquiries for Spanish-speaking members. Understanding and effectively communicating information regarding a product line or function, including benefits and claims information.
- Managing first-call resolutions on every inquiry by completing all necessary outreach on behalf of the member. Managing multiple member inquiries across different interaction types, including telephonic, fax, online, chat, web messages, and email.
- Coordinated appointments and services between healthcare providers and members effectively.
- Maintained updated knowledge of UPMC Health Plan services and community resources available.
- Assisted members with inquiries regarding benefits, coverage, and claims processes.
- Facilitated communication between Spanish-speaking clients and service providers.
Front Desk Associate
Massage Envy
Cranberry Township, PA
01.2020 - 07.2020
- Setting and checking members and guests in and out for appointments, answering phone calls, and greeting members and guests upon arrival.
- Promoting the Wellness Program, re-engaging inactive members, and staying updated on retail products and promotions.
- Keeping management appraised of member concerns, and following managers' policies, procedures, and direction.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Student Assistant
Penn State University Health Services
Monaca, PA
09.2016 - 03.2020
- Helping the nurse promote health awareness, assisting in the creation of signage to go on campus for events, and traveling off-campus for supplies to help promote our health and wellness fair to different vendors.
- Provided support during health education programs and outreach initiatives.
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Designed promotional materials such as flyers, brochures, banners, and posters for various school programs.
- Provided technical assistance with computer hardware and software problems encountered by staff or students.
Residential Medication Technician
Elmcroft Senior Living Home
Chippewa, PA
11.2018 - 11.2019
- Verified resident identities prior to medication administration, ensuring accuracy of records and compliance.
- Monitored residents for side effects and reported changes in condition to nursing staff.
- Administered medications according to prescribed schedules and protocols for optimal health outcomes.
- Obtained and recorded vital signs to monitor resident health status effectively.
- Assisted residents with activities of daily living, including bathing, grooming, dressing, meals, and laundry.
Education
Bachelor’s Degree - Nursing
James Madison University
Harrisonburg, VA12.2025
Associates Degree - Nursing
Community College of Allegheny College
Pittsburgh, PA05.2023
Bachelor of Science - Biology
Pennsylvania State University
Monaca, PA05.2020
Graduate Practical Nurse Diploma -
Robert Morgan Educational Center & Technical College
Miami, FL12.2015
Skills
- Alzheimer's and dementia care
- Microsoft Office proficiency
- Effective communication
- Health education
- Time management
- Health insurance knowledge
- Multitasking skills
- Translation services
Certification
- Registered Nurse, State of Virginia, License # 0001323527 | September 2023 – September 2026
- Basic Life Support | November 2024 – November 2026
- Advance Cardiovascular Life support (ACLS) | October 2023 – October 2025
AWARDS
UPMC Health Plan, J.D. Power Traveling Trophy | July 2021
EXPERIENCE
University of Miami Hospital, Physician Observer, Miami, FL, 2018-07, Observing a physician who is credentialed and privileged to provide patient care at the University of Miami Hospital & Clinics. Understanding that clinical practice involves situations that will require a degree of sensitivity to the need of the patient and the obligation of the physician.
EXTRA CURRICULAR ACTIVITIES
Penn State Beaver Lion ambassador | August 2017 – December 2019 STEM Community Outreach & Service Learning | November 2017, March 2019, & April 2019 Resident Hall Advisory Council (RHAC) | August 2016 – May 2018
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Clinical Nurse I & II
VCU Medical Center
10.2024 - Current
Health Care Concierge
UPMC Health Plan
08.2020 - 09.2021
Front Desk Associate
Massage Envy
01.2020 - 07.2020
Residential Medication Technician
Elmcroft Senior Living Home
11.2018 - 11.2019
Student Assistant
Penn State University Health Services
09.2016 - 03.2020
Bachelor’s Degree - Nursing
James Madison University
Associates Degree - Nursing
Community College of Allegheny College
Bachelor of Science - Biology
Pennsylvania State University
Graduate Practical Nurse Diploma -
Robert Morgan Educational Center & Technical College