Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siufono Fale

Summary

Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.


Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Assistant Administrator

Catholic Charities Hawaii
11.2022 - Current
  • Maintained digital databases, physical files and area logs.
  • Collected, validated, and distributed information to employees.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Look for housing for homeless family (ies)

Assistant Project Coordinator

Kamoku Contracting Kapolei
01.2018 - 12.2020
  • Guided project team staff to drive project success.
  • Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships.
  • Coordinated meetings with all pertinent parties and set up remote calls using [Software].
  • Conducted research and gathered key information for use in upcoming project planning.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Photocopied, distributed and emailed documents to project managers.
  • Created job files for each project and maintained current data in each file.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.

Copy and Print Supervisor

Office Max
01.2015 - 12.2017
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Completed complex customer orders accurately and within quoted time limit.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Performed regular maintenance to keep equipment in optimal working condition.
  • Incorporated selling skills and product and service knowledge to meet customer needs.
  • Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
  • Assessed customer needs to deliver satisfactory experiences.
  • Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Propelled market share to surge ahead of competitors and earn #1 ranking.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Customer Service Health Care Quality Analyst

Xerox Inc.
01.2012 - 12.2014
  • Evaluated current processes to develop improvement plans.
  • Gathered, documented, and modeled data to assess business trends.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Created and collaborated in implementation and maintenance of customer complaint log.

Department Manager

Office Depot
01.2006 - 12.2011
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Inventory Specialist

Walmart
01.1999 - 02.2006
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.

Education

High School Diploma -

Waipahu High School
Waipahu, HI
06.1997

Skills

  • Data Analysis
  • Interviewing Clients
  • Workforce Planning
  • Daily Operations Management
  • Networking
  • Verbal and Written Communication
  • Excel Spreadsheets
  • Administrative Skills
  • Workforce Improvements
  • Strategic Sourcing
  • Flexible and Adaptable
  • Dependable and Responsible

Timeline

Assistant Administrator

Catholic Charities Hawaii
11.2022 - Current

Assistant Project Coordinator

Kamoku Contracting Kapolei
01.2018 - 12.2020

Copy and Print Supervisor

Office Max
01.2015 - 12.2017

Customer Service Health Care Quality Analyst

Xerox Inc.
01.2012 - 12.2014

Department Manager

Office Depot
01.2006 - 12.2011

Inventory Specialist

Walmart
01.1999 - 02.2006

High School Diploma -

Waipahu High School

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Siufono Fale