Siu (Jane) Vaeno
Nibley,Utah
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged teamwork and organization skills at Sam's Club to significantly improve shopping satisfaction. Skilled in payment processing and maintaining a calm demeanor under pressure, I excel in fast-paced environments, consistently meeting and surpassing employer expectations with a focus on positive engagement and efficiency.
Overview
10
10
years of professional experience
Work History
Front End Team Member
Sam's Club
10.2024 - 01.2025
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Reservation Agent
Delta Air Lines, Inc
10.2021 - 01.2024
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Provided customers with information about availability and pricing.
Receptionist
Sutter Health
05.2017 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Collections Agent
Discover Card
01.2015 - 05.2017
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Education
No Degree - Dental Assistant
Bridgerland Applied Technology Center
Logan, UT04-2008
High School Diploma -
Logan High School
Logan, UT06-2006
Skills
- Payment processing
- Travel bookings
- Scheduling
- Staff management
- Debt management
- Repayment negotiations
- Teamwork and collaboration
- Adaptable and flexible
- Positive customer engagement
- Recordkeeping and bookkeeping
- Organization skills
- Calm demeanor
Timeline
Front End Team Member
Sam's Club
10.2024 - 01.2025
Reservation Agent
Delta Air Lines, Inc
10.2021 - 01.2024
Receptionist
Sutter Health
05.2017 - 10.2021
Collections Agent
Discover Card
01.2015 - 05.2017
No Degree - Dental Assistant
Bridgerland Applied Technology Center
High School Diploma -
Logan High School
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