Siul Bruno Rivera
Ocala,FL
Summary
Proactive Assistant General Manager with extensive experience in fast-paced environments, skilled in team collaboration, problem resolution, and financial management. Demonstrated success in improving customer satisfaction, mentoring staff, and optimizing operations. Bringing strong organizational skills, adaptability, and a commitment to driving business growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Trades Technician
College of Central Florida
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Day to Day operation are locksmith, Access Controls, New Construction and Upgrades.
Assistant General Manager
McDonald's
11.2012 - 07.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Education
Associate of Arts - Drafting And Design
College Of Central Florida
3001 Sw College RdHigh School Diploma -
Vanguard High School
7 NW 28th St, Ocala, FL 34475 ·06.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Organizational Skills
- Problem Resolution
Certification
- FASA/BASA Training - 2023
- Sevsafe, Mcds - 2020
Timeline
Trades Technician
College of Central Florida
05.2022 - Current
Assistant General Manager
McDonald's
11.2012 - 07.2021
Associate of Arts - Drafting And Design
College Of Central Florida
High School Diploma -
Vanguard High School
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