Sivad Thomas
Detroit,MI
Summary
Ambitious and focused individual with a strong ability to maintain confidentiality, exercise discretion, and demonstrate tact and professionalism in customer interactions. Known for being hardworking, organized, and possessing exceptional multitasking skills. Thrives in managing a busy workload and taking initiative. Excels under high pressure, long hours, demanding deadlines, and great responsibility. Seeking an entry-level position within a growing company that offers an innovative and stimulating work environment, as well as opportunities for progressive development.
Overview
9
9
years of professional experience
Work History
Production Operator
Chrysler Mack Engine Plant
05.2018 - 06.2024
- Kept warehouse clean and organized to maximize productivity
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Used equipment properly to avoid workplace hazards or injuries.
- Documented production information via daily system logs and discussed issues with management.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Account Specialist
Quicken Loans
08.2016 - 05.2018
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Collaborated with cross-functional teams to design custom solutions, meeting unique client needs and driving satisfaction.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
Health Guide/Subject Matter Expert
Blue Cross Blue Shield of Minnesota
08.2015 - 04.2016
- Mentored other health guides by answering questions and assisting with escalated calls
- Inbound/Outbound calls related to mentor's specific health plan policies
- Comprehend with information using various systems.
- Built personal relationships with guests to promote positive experiences.
Education
Wayne County Community College District
Detroit, MIDiploma -
Advance Technology Academy
06.2013
Skills
- Dedicated team player and relationship building
- Assembly, production and manufacturing
- Excellent communication skills
- Results driven with a commitment to working with high standards
- Self-motivated and eager to take ownership of responsibilities
- Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint)
- Reliability and punctuality
- Adaptable to change
- Material quality control
Timeline
Production Operator
Chrysler Mack Engine Plant
05.2018 - 06.2024
Account Specialist
Quicken Loans
08.2016 - 05.2018
Health Guide/Subject Matter Expert
Blue Cross Blue Shield of Minnesota
08.2015 - 04.2016
Wayne County Community College District
Diploma -
Advance Technology Academy
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