Desktop Support Engineer
EyeCare Partners
Chicago, IL
12.2023 - Current
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Configured user accounts, permissions and passwords according to company policies.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Performed server patching activities using Windows Server Update Services.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Collaborated with other teams within the organization to resolve complex incidents quickly.
- Analyzed logs from various sources such as Event Viewer, Performance Monitor, for troubleshooting purposes.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
