Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sivonjili Clyburn

Locust Grove,VA

Summary

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.

Overview

16
16
years of professional experience

Work History

Assistant Property Manager

Capreit Management
11.2022 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Processed security deposit refunds.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state and federal regulations.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Annual Recertification for HUD , LIHTC

Assistant Manager

RHF
11.2014 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Annual Recertification for LIHTC
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Supervisor

Garda World Cash Logistics
10.2007 - 09.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Education

High School Diploma -

Gwynn Park High School
Brandywine, MD
05.1988

Skills

  • Rent Collection
  • Contract Negotiation
  • Housing Regulations
  • Security Deposit Refunds
  • Policy Enforcement
  • Application Process Proficiency
  • Telephone Etiquette
  • Daily Property Operations
  • Property Management
  • Tenant Issue Resolution
  • Property Inspection
  • Collections Procedures
  • Legal Notice Preparation
  • Lease Agreement Review
  • Tenant Screening
  • Appointment Scheduling
  • Cash Management
  • Background Check Investigations
  • Effective Conflict Resolution
  • Fair Housing Laws Knowledge
  • Notice Posting
  • Local and State Laws
  • Serve Customers
  • Inspect Buildings
  • Grounds and Facility Inspection
  • Vendor Contracts
  • Collect Payments
  • Disturbance Handling
  • Customer Loyalty
  • Safe Work Practices

Timeline

Assistant Property Manager

Capreit Management
11.2022 - Current

Assistant Manager

RHF
11.2014 - 10.2022

Supervisor

Garda World Cash Logistics
10.2007 - 09.2014

High School Diploma -

Gwynn Park High School

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Sivonjili Clyburn