Sixta Espinal
Bridgeport
Summary
Dynamic Business Development Center Manager with a proven track record at Colonial Toyota, driving sales growth and enhancing customer relationships. Bilingual in Spanish and English, I excel in CRM software and possess strong communication skills, achieving a 50% increase in sales through effective team leadership and strategic initiatives.
Overview
20
20
years of professional experience
Work History
Business Development Center Manager/Sales
Colonial Toyota
Milford
11.2024 - Current
- Maintain current client relationship and identifying areas for potential clients.
- Manage all incoming sales and service leads via phone, email, and web inquires.
- Assign leads to appropriate team members and track progress through the CRM system.
- Conduct regular performance reviews, provide ongoing training and set clear performance expectations.
- Monitor and report on BDC performance metrics such as response time, appointment setting rates, and conversion rates.
- Develop and implement best practices for customer communication, including scripts, templates, and workflows.
- Collaborate with marketing and sales teams to improve campaign effectiveness and lead quality.
Sales Representative
Colonial Toyota
Milford
01.2020 - Current
- Exceeded monthly sales targets, contributing to an increase in overall dealership sales.
- Cultivated strong relationships with customers through effective communication and personalized service, resulting in a high rate of repeat business and referrals.
- Stayed informed on industry trends, product knowledge, and competitor offerings to provide customers with accurate and informed purchasing advise.
- Collaborated with the finance department to facilitate smooth and efficient transactions, ensuring customer satisfaction and loyalty.
- Utilized effective negotiation skills to close deals and maximize profitability for the dealership.
- Maintained up-to-date knowledge of financing options, warranties, and additional products to offer comprehensive solutions to customers.
Showroom Sales Associate
Ashley Furniture Store
Phillipsburg
10.2013 - 06.2020
- Increased personal knowledge of products, sales techniques, and promotions through continuous professional training and development.
- Presented and discussed various home furnishings product options based upon the prospective clients’ lifestyle, needs, and goals.
- Improved sales performance by using available learning tools and sales programs.
Showroom Sales Associate
Ashley Furniture Store
Whitehall
06.2017 - 01.2020
- Increased personal knowledge of products, sales techniques, and promotions through continuous professional training and development.
- Presented and discussed various home furnishings product options based upon the prospective clients’ lifestyle, needs, and goals.
- Improved sales performance by using available learning tools and sales programs.
- Engaged customers through all stages of the sales process; initial contact, qualifying needs, and closing sales.
- Managed orders from point of purchase through completion.
Account Supervisor
DTZ
Stamford
01.2012 - 09.2013
- Ensured clients issues are dealt with in an efficient manner and informed the account manager of any problems that may arise.
- Instructed staff on work policies, procedures, and the use of maintenance of equipment.
- Inspected work performed to ensure that it meets specifications and established standards.
- Evaluated employee performances and recommended personnel actions such as disciplinary, promotions, transfers, and dismissals.
- Conducted orientation training and in-service training to explain policies and work procedures.
- Responsible for new employee recruitment, staff scheduling, and payroll.
- Overlooked and managed a staff of 25 employees.
Store Manager
Joyce Leslie INC.
Trumbull
05.2010 - 12.2011
- Successfully managed all aspects of store operations, including sales performance, staff supervision, and customer service, increasing sales by 50% within the first six months.
- Developed and implemented effective sales strategies to achieve revenue targets and maximize profitability.
- Analyzed sales trends, customer preferences, and market dynamics to inform merchandise selection, pricing strategies, and promotional activities.
- Recruited, trained, and coached a team of sales associates to deliver exceptional service and drive sales growth.
- Implemented visual merchandising standards to create captivating displays and enhance the overall shopping experience.
- Conducted regular performance evaluations, provided feedback, and recognized top performers to foster a positive work culture and drive employee engagement.
- Maintained accurate inventory records, monitored stock levels, and facilitated inventory replenishment to meet customer demand while minimizing excess inventory.
- Cultivated strong relationships with customers, resolved escalated issues, and ensured high levels of customer satisfaction and loyalty.
Group Sales Manager
Macy’s
Milford
01.2006 - 04.2010
- Analyzed sales data and performance metrics to identify trends, opportunities, and areas for improvement, resulting in an increase of sales from $1.1 million to $1.85 million within the first year.
- Lead, coached, and motivated team of sales associates to deliver exceptional customer service and achieve sales targets across multiple departments.
- Implemented strategic sales initiatives to drive revenue growth and enhance the overall customer shopping experience.
- Developed and executed comprehensive training programs to educate sales staff on product knowledge, selling techniques, and customer engagement strategies.
- Conducted regular performance evaluations, provided constructive feedback, and recognized top performers to motivate and retain talent.
- Collaborated cross-functionally with merchandising, visual, and operations teams to ensure alignment of goals and objectives.
- Implemented effective inventory management practices to minimize stockouts, optimize merchandise assortment, and reduce shrinkage.
- Cultivated strong relationships with customers and resolved escalated issues promptly and effectively to maintain customer satisfaction and loyalty.
- Maintained store cash, handling records, reports, and opening/closing procedures.
Education
Associate of Science - Business Administration
Katherine Gibbs College
Norwalk, Connecticut05.2003
Skills
- Bilingual (Spanish, English)
- Microsoft Office Suite
- Windows operating system
- Accuracy and attention to detail
- Strong verbal and personal communication skills
- Problem analysis
- Use of judgment
- Ability to solve problems efficiently
- Customer relationship management
- CRM software proficiency
Timeline
Business Development Center Manager/Sales
Colonial Toyota
11.2024 - Current
Sales Representative
Colonial Toyota
01.2020 - Current
Showroom Sales Associate
Ashley Furniture Store
06.2017 - 01.2020
Showroom Sales Associate
Ashley Furniture Store
10.2013 - 06.2020
Account Supervisor
DTZ
01.2012 - 09.2013
Store Manager
Joyce Leslie INC.
05.2010 - 12.2011
Group Sales Manager
Macy’s
01.2006 - 04.2010
Associate of Science - Business Administration
Katherine Gibbs College
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