Sixto Gonzalez
Elizabethport,NJ
Summary
I am a experience individual in Customer Service, with strong interpersonal and computer skills. My Background in customer service has accustomed me to manage difficult client situations. Successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase client satisfaction and comfort, with a strive mindset of achieving hire goals at all times and excellence .
Overview
19
19
years of professional experience
Work History
Customer Returns Processor
Amazon Fulfillment Center
10.2017 - Current
- Trained staff on material handling processes to reduce shipping times
- Built a motivated warehouse team of 30 well-trained staff
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- Loaded and unloaded pieces into boxes for shipment
- Tracked time spent on assignments each day for productivity reporting
- Make my required processing rate per hr is met at all times
- Adhered to all requirements and regulations for interstate HAZMAT carriers
- Swept floors and stored equipment at the end of each shift.
Annuity-Welfare Customer Service Rep/Office Assistant
International Union of Operating Engineers - Local 15
11.2007 - 06.2016
- Answered calls by addressing members inquiries, solving problems and providing member with the correct information and leading them in the right direction
- Communicated audit results to upper management and accounting department through reports created by company software once data was entered by me
- Entered numerical data into databases in a timely and accurate manner
- Scanned documentation and entered into the database
- Produced monthly reports using advanced Excel spreadsheet functions
- Added new material to file records and created new records
- Assisted with receptionist duties, file organization and research and development
- Restocked inventory ever month and made sure storage area kept up to par for management.
Facilities/Purchasing Assistant
Wear Me Apparel Corporation
06.2006 - 02.2007
- Served as a first responders for all facility and equipment issues
- Logged detailed and thorough records of maintenance performed
- Oversaw and managed the day-to-day operations of the building or facility
- Retained a contractor to handle building repairs and oversaw both janitorial and maintenance services
- Conducted and maintained building's inventories
- Put together furniture and schedule the use or rental of the building or grounds
- Maintained strong working relationships with vendors
- Review purchasing agreements with vendors and maintain open lines of communications with those vendors
- Developed an active process for measuring supply inventory and determining purchasing needs based on quarterly and annual numbers
- Stay up to date with industry trends and establish long-term purchasing arrangements with vendors when it is beneficial to the company
- Compare product deliveries with issued purchase orders and contact vendors when there are discrepancies.
Front Desk/Night Auditor
Holiday Inn Secaucus Meadowlands
07.2005 - 04.2006
- Answered calls by addressing customer inquiries, solving problems and providing new hotel information
- Greeted customers entering the hotel to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientèle
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Handled daily heavy flow of paperwork and cooperated with the accounting departments and management with performed night audit
- Executed prompt wake-up calls each morning
- Processed multiple telephone and walk-in reservations per day
- Reviewed account information and charges with guests during check-out
- Collaborated with maintenance and housekeeping
- Resolved service-related problems in a timely manner
- Verified that personal and payment information on guest accounts was accurate and complete
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Education
Cerificate - Graphic Design
Bramson ORT College
Associate of Science - New Media Technology
LaGuardia Community College
Long Island City, NYSkills
- Knowledge in Dreamweaver, Photoshop, Flash
- Front desk experience
- Illustrator , Microsoft Office Suite
- Inventory control
- Exceptional interpersonal communication
- Strong Organizational Skills
- Excellent time management skills
- Active Listening Skills
- Effective and Sharp problem solver
- Positive Customer Experiences
- Negotiation expert
- Data Entry
- Effective workflow management
- Team Player
- Adherence to high customer service standards
- Energetic Work Attitude
- Customer-focused
- Dedicated Representative
- Exceptional telephone etiquette
- Credit Transactions
- Guest satisfaction specialist
- Interfaced With Clients
- Quality assurance
- Skilled negotiator
- Service-oriented
Timeline
Customer Returns Processor
Amazon Fulfillment Center
10.2017 - Current
Annuity-Welfare Customer Service Rep/Office Assistant
International Union of Operating Engineers - Local 15
11.2007 - 06.2016
Facilities/Purchasing Assistant
Wear Me Apparel Corporation
06.2006 - 02.2007
Front Desk/Night Auditor
Holiday Inn Secaucus Meadowlands
07.2005 - 04.2006
Cerificate - Graphic Design
Bramson ORT College
Associate of Science - New Media Technology
LaGuardia Community College