Sixto Rodriguez III
DFW Metroplex,Tx
Summary
Accomplished Assistant Store Manager with a proven track record at Hot Topic, enhancing operational efficiency and employee performance. Expert in operations management and team leadership, demonstrated through significant improvements in productivity and customer satisfaction. Skilled in inventory management and conflict resolution, achieving notable employee engagement and retention rates.
Overview
9
9
years of professional experience
Work History
Operations Manager
Ulta
05.2021 - 12.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed and reported on key performance metrics to senior management.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Store Manager
Hot Topic
04.2016 - 04.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Stock Associate
True Religion
07.2016 - 05.2017
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Stocked designated items on shelves, end caps and displays.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Supported visual merchandising initiatives by assembling promotional displays according to guidelines set forth by management.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
- Recorded daily activities for inventory control.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Education
Associate of Arts - Music Business
Mountain View College
Dallas, TXSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Operations oversight
- Inventory management
- Complex problems analysis
- Retail operations management
- KPI tracking
- Customer retention
- Project planning and development
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Top KPI Award Winner (Hot Topic)
Surpassed company standards in all Key Performance Indicators, (Credit Cards Sign Ups, Conversion, Loyalty, Credit Card Usage)
Timeline
Operations Manager
Ulta
05.2021 - 12.2024
Stock Associate
True Religion
07.2016 - 05.2017
Assistant Store Manager
Hot Topic
04.2016 - 04.2021
Associate of Arts - Music Business
Mountain View College
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