Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Siya Mwalingo

Glenn Dale,MD

Summary

Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Concierge

FIS
Washington, WA
03.2022 - 10.2022
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Education

Bachelor Of Information Technology - Cybersecurity

University of The Potomac
Washington, DC
05.2025

Skills

  • Promotional Information
  • Amenities Information
  • Celebrity Guest Support
  • Item Pickup and Delivery
  • Package Shipping
  • Dining Reservations
  • Dining Recommendations
  • Event and Party Planning
  • Mail Receiving and Delivery
  • Guest Registration
  • Front Desk Operations

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.

Additional Information

  • .00 April, 28 2022 May 13, 2022 $100.00 $1262.76 June 10, 2022 By checking the boxes below, I understand that: if I miss a payment and do not communicate to the Student Financial Services Department before the due date, I will not be able to participate in the payment plan program going forward. if I pay in full by the given due date, I will request the book voucher using the student financial services email below. if the Student Financial Services Department does not receive any payment before the first due date, there will be an additional late fee charge of $200. Office Use Only Student Financial Services: if I am registered after the payment deadline, the tuition will be due at the time of registration or I must sign up for a payment plan before being registered.

Languages

English
Full Professional
Swahili
Full Professional

Timeline

Concierge

FIS
03.2022 - 10.2022

Bachelor Of Information Technology - Cybersecurity

University of The Potomac
Siya Mwalingo