Overview
Summary
Work History
Education
Skills
MOTHER TONGUE(S)
Accomplishments
Certification
Timeline
Barista

Siyabonga Kunene

Goodwood,South Africa

Overview

3
3
years of professional experience
1
1
Certification

Summary

Experienced in fair trade coffee and exotic blends with a strong background in crafting cocktails and coffee beverages within cafes and hotels. Proficient in latte art, operating espresso machines, and delivering exceptional customer service. Extensive knowledge of alcoholic beverages to elevate the customer experience, showcasing a professional commitment to quality and customer satisfaction. Recognized for efficiently preparing and serving a variety of coffee drinks to meet high standards, while prioritizing teamwork and adaptability to evolving customer needs. Key skills encompass latte art, cash handling, and fostering customer engagement.

Work History

Barista

12 Apostle Hotel and Spa
12.2022 - 03.2024
  • As a barista I would use customer service skills to greet customers, learn their preferences, and recommend drinks. also keep the bar area clean and tidy, and stock up on cleaning supplies. take payments, handle cash, and give change. They may also sometimes operate payment systems and troubleshoot issues.
  • Worked in the hotel sector.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Barista

Ucafrosterery
01.2022 - 10.2022
  • Ucafe - Barista and Roaster Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages. Cleaning and sanitising work areas, utensils and equipment Cleaning service and seating areas Describing menu items and suggesting products to customers Servicing customers and taking orders Ordering, receiving and distributing stock supplies Receiving and processing customer
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Barista

GoatHouse kitchen and Deli
04.2021 - 12.2021
  • Barista or Coffee Bar Attendant, I am responsible for preparing and serving coffee and other beverages to customers.when its not I also do the waitering and clearing the tables. Cooking and baking On other occasions.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

Certificate -

Hieneken Inter Hotel Competition
Cape Town
09.2024

Style bartender

Bar shaker school
Cape town
09.2023

Food and beverage services

Ekurhuleni west Germiston campus
Germiston
12.2019

Skills

  • Competition (inter hotel Heineken competition) 2nd position regional Baristas compete in a category that recognizes their artistry, precision, and innovation
  • Time management
  • Friendly and outgoing
  • Problem-solving
  • Active listener
  • Opening and closing duties
  • Attention to detail
  • Team player
  • Cash handling
  • Exceptional customer service
  • Cleanliness
  • Team leadership
  • Adaptive and creative
  • Order taking
  • Decision-making
  • Espresso machine operation
  • Beverage preparation
  • Coffee machinery
  • Professional demeanor
  • Coffee expertise
  • Latte art
  • Espresso preparation
  • Up-selling
  • Coffee brewing
  • Coffee and tea expertise
  • Espresso machine operations

MOTHER TONGUE(S)

Afrikaans
English

Accomplishments

  • Finalist, Year Barista Championship.

Certification

-Barista of the year award

-Certificate in food beverage and services

-Diploma in food beverage and service

-certificate style bartending

Timeline

Barista

12 Apostle Hotel and Spa
12.2022 - 03.2024

Barista

Ucafrosterery
01.2022 - 10.2022

Barista

GoatHouse kitchen and Deli
04.2021 - 12.2021

Style bartender

Bar shaker school

Food and beverage services

Ekurhuleni west Germiston campus

Certificate -

Hieneken Inter Hotel Competition

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Siyabonga Kunene