Summary
Overview
Work History
Education
Skills
Training
Accomplishments
Certification
Timeline
Generic
Siyamthanda Mqikela-Sosibo

Siyamthanda Mqikela-Sosibo

Uitenhage

Summary

I Siyamthanda Mqikela Sosibo would like you to please consider my Curriculum Vitae for the placement in your Department because of my versatility, I would be able to utilize it in all outlets but my strongest point is Hospitality, Marketing, management, administrative work and staff training and a Chef. I have acquired skills and experience in the last 7 years which have developed me and made me a strong asset to work for in any company. My experience in the industry has maintained a constructive relationship with H.O.D's in the following establishments: Royal Carribbean international,!Boardwalk Hotel, Lagoon Beach Hotel & Spa, Taj Cape Town. With my skills and experience accumulated over the years I strongly believe that I will be of good candidate to your establishment and offer my abilities into making the company grow and utilize it for the good. I like challenges cause they tend to grow me, and flexible within job aspects and a very good team player and willing to learn. Leadership skills and qualities are my key strengths, and excellent service is one great aspect I tend to achieve in my work, with this I kindly wish that you will consider my application for placement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Junior Lodge Manager

Shamwari Game reserve
01.2017 - 04.2018
  • Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
  • Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
  • Improved guest satisfaction by implementing personalized services and addressing customer feedback.
  • Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
  • Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
  • Cultivated a positive workplace atmosphere that boosted employee morale and resulted in higher retention rates among staff.
  • Ensured compliance with safety regulations and industry standards, maintaining a secure environment for guests and staff.
  • Fostered open communication between departments for seamless collaboration in delivering outstanding guest experiences across all touchpoints of their stay at the lodge.
  • Developed innovative revenue-generating programs, increasing overall profitability of the lodge.
  • Spearheaded sustainability initiatives, reducing the lodge''s environmental impact and promoting eco-friendly practices among staff and guests alike.
  • Built strong relationships with community members and local businesses to promote the lodge''s reputation and offerings.
  • Implemented cost-saving initiatives in various departments without compromising service quality or guest experience.
  • Established a culture of exceptional service within the team by modeling desired behaviors and setting high expectations for performance.
  • Monitored financial performance closely to make data-driven decisions on operational adjustments as necessary to meet business objectives.
  • Coordinated special events, delivering memorable experiences for guests while maximizing revenue opportunities.
  • Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Assisted with development and distribution of marketing materials for facility.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.

Assistant waiter

Royal Caribbean international
- Current

Duty Manager

Boardwalk Hotel
01.2013 - 01.2017
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
  • Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Banqueting Supervisor

Taj Cape Town
01.2010 - 01.2012
  • Running of Banqueting functions, Implementation of the departments marketing strategies, Payroll for the outlet, Cash ups, Managing of staff rosters and ensuring that all run smooth, Administration, Assistant banqueting manager, Stocktaking, Development and Training of staff, Implementing revenues for the banqueting department.

Banqueting Supervisor

Lagoon Beach Hotel
11.2008 - 12.2009
  • Running of Banqueting functions, doing staff tips, restaurant cash ups, managing of staff, rosters and ensuring that all run smooth

Education

Diploma - Human resources

Alison Courses
01.2022

Diploma - Human resources management

College SA
Cape Town
01.2019

Hospitality Management Diploma - CITY & GUILDS, South African National Qualification, International Computer, Drivers licenses Certificate (module 1 -4)

The International Hotel School
01.2009

Business Management N4 (introductory to computer studies)

East Cape Midlands College
12.2006

Skills

  • Menu development
  • Maintenance coordination
  • Guest relations management
  • Reservation management
  • mentality
  • Reliability and punctuality
  • Time management
  • Positive and professional
  • and collaboration
  • Teamwork and collaboration
  • Patience and empathy
  • Banquet coordination

Training

  • Front of House (Front Office) receptionist 3 months: switchboard (directing calls from guests to their required specification), checking guests in and out of the hotel using the opera Fidelio system
  • Housekeeping 3 months: cleaning of rooms to the desired standard of the hotel
  • Supervision to the cleaning staff
  • Food & beverage: restaurant: serving of guests for breakfast
  • Waitressing for ala carte
  • Supervision in restaurant: Daily cash ups for all shifts using opera system. In room dining (room service), Breakfast service, Banqueting: serving of functions, banquets, weddings & conferences. Setting up layouts of conferencing to desired standards required by guests. Prepare setups and laying for gala dinners for up to 300 pax
  • Kitchen 4 months: cold kitchen, Ala carte
  • Banqueting: (preparing food for functions for groups / banquets)
  • Breakfast: (preparing & cooking breakfast food ranging fruits, cold meat, eggs, waffle, hot foods)
  • Inventory controls: ordering stock and receiving of stock processing invoices, stocktaking for various departments.

Accomplishments

  • Working in one of the leading cruise liner company and holding a constructive position
  • Opening team member of Boardwalk hotel
  • Implementation of staff training in various key areas in the departments of Food and beverage
  • Sustaining company revenues
  • Promoted to Supervisor while still a trainee manager
  • Opening team member of the Taj Cape Town

Certification

Diploma in Human Resources Management

City and Guilds Hospitality Management diploma

Business management certificate

Timeline

Junior Lodge Manager

Shamwari Game reserve
01.2017 - 04.2018

Duty Manager

Boardwalk Hotel
01.2013 - 01.2017

Banqueting Supervisor

Taj Cape Town
01.2010 - 01.2012

Banqueting Supervisor

Lagoon Beach Hotel
11.2008 - 12.2009

Assistant waiter

Royal Caribbean international
- Current

Hospitality Management Diploma - CITY & GUILDS, South African National Qualification, International Computer, Drivers licenses Certificate (module 1 -4)

The International Hotel School

Business Management N4 (introductory to computer studies)

East Cape Midlands College

Diploma - Human resources

Alison Courses

Diploma - Human resources management

College SA
Siyamthanda Mqikela-Sosibo