Summary
Overview
Work History
Education
Skills
Timeline
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Si’Yana Allen

Saint Petersburg ,FL

Summary

Dynamic Shift Manager at Kroger with a proven track record in enhancing customer satisfaction and team performance. Skilled in employee training and problem-solving, I successfully improved service delivery and operational efficiency. Recognized for my ability to motivate staff and maintain high standards in workplace safety and customer service.

Overview

6
6
years of professional experience

Work History

Shift Manager

Kroger
04.2017 - 09.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Manager

Comcast
01.2021 - 11.2022
  • Led cross-functional teams to enhance service delivery and customer satisfaction.
  • Developed and implemented operational strategies to improve process efficiency.
  • Mentored junior staff to foster skill development and team cohesion.
  • Streamlined workflow processes, resulting in improved project turnaround times.
  • Analyzed performance data to identify trends and drive strategic decision-making.
  • Coordinated training programs to elevate employee competencies and engagement levels.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Team Leader

Caddy's On The Beach
04.2019 - 06.2021
  • Assisted team in daily operational tasks and learned safety protocols.
  • Supported team members with training on tools and equipment usage.
  • Collaborated with peers to ensure effective communication across projects.
  • Engaged in problem-solving discussions to enhance team efficiency.
  • Adapted quickly to new processes, contributing to workflow improvements.
  • Participated in team meetings, providing input on project updates and challenges.
  • Observed and learned best practices from experienced colleagues for skill development.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Education

Lakewood High
Saint Petersburg, FL
06.2016

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Punctual and reliable
  • Team development
  • Flexible schedule
  • Shift leadership
  • Problem-solving
  • Customer service

Timeline

Manager

Comcast
01.2021 - 11.2022

Team Leader

Caddy's On The Beach
04.2019 - 06.2021

Shift Manager

Kroger
04.2017 - 09.2023

Lakewood High

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