Siyona Freeman
Columbus
Summary
A customer service professional with 4 years of experience in the automotive and healthcare industries. Proven ability to enhance customer satisfaction through effective communication and efficient service delivery. Skilled in problem-solving, organization, and teamwork, consistently maintaining high standards in fast-paced environments. Committed to ensuring a positive experience for clients while managing multiple tasks effectively.
Overview
5
5
years of professional experience
Work History
Service Valet
Ricart Automotive
Groveport
04.2024 - Current
- Greet customers and direct them to the service area
- Take cars to the technician to be serviced
- Check with service advisors for extra task
- Pick up and deliver customer vehicles
- Maintain cleanliness of work sites, parking spaces, and guest services stations.
- Locate and retrieve vehicles quickly to minimize customer wait times.
Parking Attendant
Nationwide Children's Hospital
03.2022 - 08.2023
- Assist public with the parking tickets
- Instructs on the usage of the pay-on-foot stations and pay-in-lane stations
- Operates parking equipment
- Coverage of lots, garages, cashier booths when necessary
- Collects payment from customers and gives change when necessary
- Performs miscellaneous cleaning and stocking of the parking areas when necessary
- Performs duties as assigned
- Demonstrate excellent customer service skills
Housekeeper
TownePlace Suites Marriot Hotel
Gahanna
03.2021 - 01.2022
- Making sure guest check out at appropriate time
- Cleaning assigned roomsAttentive and Detail- Oriented
- Responsible for maintaining an organized cart and cleaning the stock areas
- Washing and folding laundry when necessary
- Ability to maintain a professional appearance and interact positively with hotel guest
Picker/Packer
Zulily
Groveport
05.2020 - 02.2021
- Fulfill customers orders using a mobile device
- Pick the items from inventory placing the completed in a container to be put on a conveyor belt when completed.
Education
HIGH SCHOOL DIPLOMA -
Electronic Classroom Of Tomorrow
Columbus, OH06.2017
Skills
- Problem solving
- Organization
- Patience
- Active listening
- Time management
- Critical thinking
- Teamwork
- Strong work ethic
- Adaptability
Timeline
Service Valet
Ricart Automotive
04.2024 - Current
Parking Attendant
Nationwide Children's Hospital
03.2022 - 08.2023
Housekeeper
TownePlace Suites Marriot Hotel
03.2021 - 01.2022
Picker/Packer
Zulily
05.2020 - 02.2021
HIGH SCHOOL DIPLOMA -
Electronic Classroom Of Tomorrow