Siyona Thakkar
Los Angeles,CA
Summary
To obtain a position at UCLA Health as an administrative float, with proven ability to efficiently manage multiple assignments and tasks; a proactive problem-solver with skills in management, leadership, and communication along with a strong aptitude for supporting various departments to achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Administrative Coordinator
University of Westminster
05.2023 - 06.2024
- Handled routine administrative duties, such as phone coverage, escorting visitors, handling routine correspondence, incoming and outgoing mail, and accepting, storing, and maintaining electronic and hard copy files.
- Assisted with processing clearance applications, ensuring timely submission and accurate documentation.
- Coordinated with academic departments and administrative staff to relay important updates and information to students and applicants.
- Collected and analyzed feedback with department directors to improve the clearing process and service delivery.
- Maintained calendars, anticipated conflicts, and exercised diplomacy in resolving problems in advance.
Administrative Assistant
MedicSpot Clinic
03.2022 - 02.2023
- Scheduled and confirmed patient appointments, demonstrating adept management of the appointment calendar to optimize clinic workflow through Outlook and Google suites.
- Provided assistance in administrative functions, including proficiently handling tasks such as processing NDAs, coordinating, filing, emailing, timesheets, data entry, clinic website blog, and planning events.
- Answered incoming calls promptly and professionally, directing them to the appropriate departments.
- Ensured that patient records were accurate, up-to-date, and in compliance with confidentiality standards, contributing to the clinic's commitment to quality care.
- Cultivated a welcoming and professional environment at the front desk by keeping the area meticulously organized, while stocking all the office supplies, and catering food.
Tutor - Part Time
Bright Mind Tutors
06.2021 - 12.2022
- Helped students with subject knowledge as well as general abilities in learning, studying, and retaining information in English, Math, Psychology, and History.
- Liaised with other education professionals to tailor tutoring sessions around exam preparation and strategies.
- Assessed student progress at each session, making recommendations that increased the effectiveness of tutoring and lessons.
- Collaborated with students, parents, teachers, and school administrators to determine students' needs and develop effective tutoring strategies.
- Created a positive learning environment that was conducive to student success.
Barista
Starbucks
04.2021 - 03.2022
- Crafted and served a high volume of espresso-based beverages, hot and cold coffees, and tea lattes, adhering to Starbucks' quality and recipe standards
- Maintained composure and clear communication in a high-energy setting, anticipating customer needs and resolving situations efficiently to deliver seamless service
- Utilized in-depth knowledge of Starbucks' menu and promotions to suggest suitable options and enhance the customer experience
- Prioritized multitasking and collaborated effectively with team members during peak hours to maintain a smooth workflow and a positive work environment
- Cultivated a welcoming atmosphere by pleasantly interacting with a diverse clientele during hectic periods to promote a fun, positive environment.
Medical Intern
Northwell Health Physician Partners
06.2021 - 09.2021
- Called patients to confirm scheduled appointments and obtain additional details.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data, and input changes into the company computer system.
- Retained strong medical terminology understanding in an effort to better comprehend procedures.
- Entered insurance, demographics, and health history into patient database.
Administrative Assistant Intern
Kabir Dhamija, DO
12.2020 - 06.2021
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Answered phone calls to provide assistance, information, and medical personnel access to maximize office efficiency.
Education
International Social and Political Studies, BSc -
University College London (UCL)
Skills
- Team management
- Training & Development
- Problem resolution
- Document control
- Planning and organization
- Retail operations management
- Customer relations
- Microsoft Office expertise
- Training and development
- Time Management
- Product and service knowledge
- Staff development
- Front desk operations
- HIPAA guidelines
- Telephone etiquette
Timeline
Administrative Coordinator
University of Westminster
05.2023 - 06.2024
Administrative Assistant
MedicSpot Clinic
03.2022 - 02.2023
Tutor - Part Time
Bright Mind Tutors
06.2021 - 12.2022
Medical Intern
Northwell Health Physician Partners
06.2021 - 09.2021
Barista
Starbucks
04.2021 - 03.2022
Administrative Assistant Intern
Kabir Dhamija, DO
12.2020 - 06.2021
International Social and Political Studies, BSc -
University College London (UCL)
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