Contact members from assigned campaign lists to instruct them in the health screenings as indicated by age, gender, line of business and demographic info.
Conduct Health Risk Assessment (HRA) calls as appropriate and participate in HEDIS(Healthcare Effectiveness Data and Information Set) measure data collection, applicable, including medical record acquisition via on-site and fax retrieval
Ensure that Healthfirst members receive the required preventive services appropriate for their age, gender and other demographics
Work with members to facilitate appointments with Providers to expedite receipt of services as needed.
Office Assistant
Best Ophthalmology PC
04.2019 - 12.2019
Familiar with health insurance benefit breakdown
Strictly comply with HIPAA policy and Protected Health Information
Interacted with customers by phone, email, or in-person to provide information.
Collect payments correctly based on the proper guidelines of the provided insurance
Act as a liaison between patients and healthcare providers
Sort and send consultation notes to appropriate primary care doctors if requested.
CDPAP Payroll Coordinator
X-Treme Homecare, INC
02.2018 - 03.2019
Ensure weekly payrolls are processed in a timely and accurate manner
Process office employees and field employees weekly payrolls (approximate 1500 employees payrolls are processed each week)
Work closely with the Director of Human Resource, Accounting and Benefit Manager to ensure proper record keeping, resolve payroll related issue and benefit accumulation
Handle garnishments, deductions, reimbursement and sick leave/pay time off accrual
Prepare management and payroll related report on a weekly basis
Process manual paychecks based on Human Resource's requests
Maintain accurate payroll records and employee files, including manual checks and additional deduction
Issue income verification letter and verify employment status by phone inquiries
Review and audit master payroll excel file and payroll hours data entries
Research and resolve payroll related discrepancies in a timely manner
Meet the deadline of weekly payroll submission and distribute paychecks to each branch office
Answer inquiries from employees regarding paychecks, taxation and benefit policy
Proficient in MS Excel and Word.
Client Enrollment Representative & Class Trainer
The First Chinese Presbyterian Home Attendant Corporation
09.2017 - 02.2018
Conduct a comprehensive in home or in office client enrollment process for all
CDPAP (Consumer Directed Personal Assistant Program) referral
Complete all appropriate referral and enrollment forms
Ensure that all enrollment documents are accurately completed, received and encoded in the system
Computer data input on client profile and service information
Verify and process time sheets according to authorized service authorizations and actual hours worked for all CDPAP Personal Assistants
Ensure, coordinate personal assistant's compliance with pre-employment medical examinations and subsequent routine annual medical examination as required by NYS DOH regulatory standards.
Review the accuracy of all CAPAS' case information
Research and resolve all payroll related issues reposted by personal assistants
Conduct in-service classes as per NYS DOH regulatory mandates on training PCAs and HHAs.
Administer and score competency examinations of each training participants on each in-service class.
Maintain written records on all in-service training classes,(tests, in-service training certificates,in-service class attendance sheets)
Recommend changes and improvements on the agency's in-service training program.
Education
Associate of Applied Science - Nursing
Laguardia Community College
Long Island City, NY
12.2023
NYS Certified Emergency Medical Technician certified NYS Basic Life Support certified CPR certified -