Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Siyuan Wang

San Diego,CA

Summary

Quality-focused logistics professional with 2 years of experience leading last-mile delivery station operations and service quality management. Skilled in monitoring operational KPIs, identifying root causes, and implementing corrective actions to improve SLA performance and customer satisfaction. On-site experience collaborating with Warehouse, Dispatch, Customer Service, and QA teams to resolve service issues, optimize delivery performance, and drive continuous quality improvement through data-driven analysis.

Overview

2
2
years of professional experience

Work History

Quality Analysis/Operations Management

Albatross (Cainiao Supply Chain)
San Diego, CA
10.2024 - Current
  • Reviewed client-specific service requirements and optimized quality monitoring processes, raising KPI Service Level Agreement (SLA) compliance from 90% to 95%.
  • Grew the station’s DSP network from 3 to 10+ partners through strategic partner development, targeted recruitment of high-quality DSPs and managers, and capacity planning for peak-demand operations.
  • Monitored over eight quality KPIs—including pickup rates, delivery rates, first-attempt failure rates, exception rates, tail delivery rates, customer complaints, and compensation rates—while handling over 4,000 parcels daily.
  • Collaborated with dispatcher, customer service, billing, and quality assurance teams to resolve 95% of service exceptions within 24 hours, minimizing impact on clients.
  • Managed client claims and compensation cases, reducing weekly compensation costs by 20% through daily preventive quality control measures.
  • Generated weekly quality reports to identify performance trends and drive continuous improvement initiatives, resulting in a 50% reduction in recurring service issues.
  • Managed daily SOP operations for 13 delivery routes, handling an average of 4,000 parcels daily, with a loss rate below 0.10% and a tail-delivery rate below 0.38%, ensuring stable service quality across all routes.
  • Increased the 48-hour pickup rate to 99% and the delivery success rate to 95% through daily KPI tracking and driver performance management.
  • Reduced the first-time delivery failure rate to 3.0% through delivery failure analysis.
  • Developed peak season staffing and scheduling plans, successfully handling a 150% surge in business volume while ensuring SLA compliance. Optimized delivery area division during low-density periods, increasing driver utilization by 20% and mitigating operational risks.
  • Cost reduction and efficiency improvement based on market analysis, resulting in prices lowered to $0.1 below the market average.

Education

Bachelor of Science - Computer Science

University of California, Riverside
Riverside, CA
12-2023

Skills

  • Experienced in C and Python programming
  • Proficient in Power BI, Excel, Google Sheets
  • Proficient in SQL
  • Bilingual in Mandarin and English
  • Teamwork and collaboration
  • Problem-solving and Multitasking Abilities

Awards

Annual OKR performance 3.75B in 2025

Timeline

Quality Analysis/Operations Management

Albatross (Cainiao Supply Chain)
10.2024 - Current

Bachelor of Science - Computer Science

University of California, Riverside