
Quality-focused logistics professional with 2 years of experience leading last-mile delivery station operations and service quality management. Skilled in monitoring operational KPIs, identifying root causes, and implementing corrective actions to improve SLA performance and customer satisfaction. On-site experience collaborating with Warehouse, Dispatch, Customer Service, and QA teams to resolve service issues, optimize delivery performance, and drive continuous quality improvement through data-driven analysis.
Annual OKR performance 3.75B in 2025