Siyuan Xu
Atlanta,GA
Summary
Dynamic Technical Support Lead Assistant and Java Developer Intern with a proven track record at ZBS POS and ThoughtWorks. Excelled in resolving complex technical issues, enhancing system efficiency, and coding robust software solutions. Skilled in Network Administration and Escalation Management, with fluency in English and Mandarin. Recognized for outstanding customer service and collaborative problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Lead Assistant
ZBS POS
07.2023 - Current
- Answer 20+ calls daily, and assist customers in resolving any system-related software, hardware and network related issues.
- Collect and analyze data from the public WeCom account and contact center to ensure the team's work direction can be adjusted in real-time.
- Build the efficient and logical dial plan for the team, and maintain the dial plan to ensure the proper operation of the call center.
- Assist the team lead in handling communication issues with internal departments or clients. When necessary, attend meeting on Behalf of the lead and document it.
- Received numerous positive reviews from customers, with some customers even visiting the company specifically to express their gratitude.
Java Developer Intern
ThoughtWorks
06.2021 - 01.2022
- Work remotely, assist team in software development.
- Responsible for code development, debugging, and maintenance of assigned module.
- Proactively respond to customer needs by carrying out customized development and delivery.
- Integrated multiple data sources and databases into one system.
- Attended IT meetings to discuss design and coding ideas with master engineers.
Education
Master of Engineering - Software Engineering System
Northeastern University
Boston12.2022
Bachelor of Science - Information Science And Technology
The University of Arizona
Tucson12.2020
Skills
- Network Administration
- Escalation management
- Hardware knowledge
- Remote Support
- HTML, CSS, JavaScript, Ajax
- Java, Scala, Spring, Spring MVC, Spring Boot
Certification
- CCNA,
- Comptia A+
Languages
Chinese (Mandarin)
English
Timeline
Technical Support Lead Assistant
ZBS POS
07.2023 - Current
Java Developer Intern
ThoughtWorks
06.2021 - 01.2022
Master of Engineering - Software Engineering System
Northeastern University
Bachelor of Science - Information Science And Technology
The University of Arizona
Similar Profiles
WENBIN HANWENBIN HAN
Sales Representative at Zbs PosSales Representative at Zbs Pos
Jaelin JewellJaelin Jewell
Customer Service Agent at ZBS associatesCustomer Service Agent at ZBS associates
Zayne FieldZayne Field
Car Detailer at Zbs DetailingCar Detailer at Zbs Detailing