SJ DiCesare
Lynn,MA
Summary
- Retail Manager with outstanding leadership skills & a passion for people who is results driven with a growth mindset. Customer Service Professional with a background in all things Beauty for nearly 20 years.
Overview
19
19
years of professional experience
Work History
Experience Manager
Ulta Salon
Peabody, MA
01.2022 - Current
- Surpassed sales goals through implementation of successful marketing strategies.
- Excelled in exceeding daily credit card application goals.
- Supported a team of management, stylists, Beauty Advisors, and tasking associates through coaching to drive growth and development
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Monitored performance metrics to ensure successful completion of projects.
- Collaborated with leadership team to identify areas of improvement in the customer experience.
- + Edit or add your own
Lead Makeup Artist
MAC Cosmetics
Salem, NH
04.2019 - 01.2022
- Developed and implemented makeup techniques to enhance the look of models for fashion shows.
- Created custom looks for clients based on their individual needs and preferences.
- Trained and mentored new makeup artists in product knowledge, application technique, sanitation protocols, and customer service skills.
Owner
Sonni's Possibilities
Massachusetts
07.2015 - 01.2022
- Offer make-up, hair styling, lash extension, and waxing services to contracted clients for weddings, photography shoots, special occasions, and personal upkeep
- Communicate with potential and established clients to book appointments and negotiate fees for requested services
- Work independently and with a team of professionals, including photographers, wedding planners, and models.
Beauty Advisor & District Trainer
Boots Retail USA
Danvers, MA
07.2014 - 04.2017
- Exceeded sales goals and increased brand awareness by offering skincare advice and makeup tips to customers using Boots products, and assisted in the training and development of new employees
- Greeted and recruited customers throughout the store in an effort to introduce them to the Boots brand
- Maintained merchandising standards and collaborated with Target management to ensure products are well-stocked
- Traveled to multiple Target locations in Massachusetts and Connecticut to complete onboarding training and demonstrate the Boots customer care standards to newly hired Beauty Advisors.
Assistant Salon Manager
Citrus Hair Salon by Aveda
Brookline, MA
03.2009 - 05.2011
- Assisted the Owner in Managing a team of 4 Cosmetologists & Aestheticians who Provided hair & skin services
- Trained the team in day to day sales building techniques of salon-exclusive products to clients to extend the life of their services
- Greeted all clients upon their arrival into the salon
- Ensured that the salon was clean and orderly
- Effectively managed & adjusted the daily appointment book for each Stylist.
Beauty Department Manager
CVS
Beverly, MA
11.2005 - 05.2010
- Assisted clients with purchase decisions, supervised staff, and managed the daily operations of the CVS beauty department
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
- Created visual marketing and styled window displays
- Organized on-site trainings to educate sales staff on brands' points of difference and key benefits.
Freelance Market Trainer
Becca Cosmetics
06.2017
- Assist the Account Executive in managing the Becca business in select beauty retail stores throughout New England
- Educate Sephora & Ulta Beauty cast members on new product launches, application techniques, & Sales Building
- Service clients by recommending Becca products & educate proper application based on their specific need
- Clean, organize, and stock the Korres shelves, and assure that assortments are current and inventory is accurate
- Execute Sales Goals of $1K-$4K for single Events held in store.
Education
Cosmetology Certification -
Northshore Community College
Danvers, MAMaster Class Makeup Artistry Certification -
Debra Macki Celebrity Makeup Artistry
Los Angeles, CAMakeup Application And Product Layering - The Makeup Show
Danessa Myricks
New York, NYSkills
- Customer experience management
- Cross-Functional Teamwork
- Product and service knowledge
- Top talent recruiting, hiring, and retention
- Leadership and team building
- Sales expertise
- Time Management
- Adaptability and Flexibility
- Problem-solving abilities
- Proficient in WFM & Microsoft
Timeline
Experience Manager
Ulta Salon
01.2022 - Current
Lead Makeup Artist
MAC Cosmetics
04.2019 - 01.2022
Freelance Market Trainer
Becca Cosmetics
06.2017
Owner
Sonni's Possibilities
07.2015 - 01.2022
Beauty Advisor & District Trainer
Boots Retail USA
07.2014 - 04.2017
Assistant Salon Manager
Citrus Hair Salon by Aveda
03.2009 - 05.2011
Beauty Department Manager
CVS
11.2005 - 05.2010
Cosmetology Certification -
Northshore Community College
Master Class Makeup Artistry Certification -
Debra Macki Celebrity Makeup Artistry
Makeup Application And Product Layering - The Makeup Show
Danessa Myricks
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