Summary
Overview
Work History
Education
Timeline
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LaVonne Love

Manor,TX

Summary

Results-driven Technical Process Professional with a decade of experience in optimizing workflows and enhancing operational efficiency. Demonstrated expertise in managing multiple tasks, prioritizing effectively, and ensuring timely ticket resolution. Renowned for exceptional communication skills that foster strong team collaboration and customer satisfaction. Committed to leveraging problem-solving abilities to drive continuous improvements in business operations.

Overview

12
12
years of professional experience

Work History

Metrology Technician

Samsung Austin Semiconductor
Austin, TX
08.2022 - 08.2024
  • Maintained detailed qualification records and provided status reports to Engineering team.
  • Enhanced software system performance and incorporated new features.
  • Documented observations and baseline metrics to ensure precise records.
  • Structured and coded complex datasets.
  • Carried out investigations to improve insight into issues regarding tools, alignment, and measurements.
  • Proposed enhancements for better information system efficiency.
  • Calibrated measurement equipment accurately.
  • Provided weekly short-term and long-term alignment forecasts to internal units.
  • Accomplished goals through successful teamwork and problem-solving.
  • Collaborated with team members to deliver project requirements, develop solutions, and meet deadlines.

Dispatcher

ARS Rescue Rooter
Austin, TX
05.2021 - 08.2022
  • Regularly monitored dispatch board and modified call priorities based on needs.
  • Facilitated dispatch support in an inbound call center for plumbing and HVAC inquiries.
  • Effectively pinpointed caller needs and destinations for accurate technician allocation.
  • Coordinated scheduling, developed policies, and partnered with management to refine operational processes.
  • Managed a high volume of more than 50 daily inquiries accurately.
  • Maintained accurate logs of calls in both physical and electronic formats.
  • Tracked adjustments in shipment schedules and informed clients.
  • Initiated outbound calls to police agencies and emergency contacts during emergencies.
  • Addressed concerns of customers and vendors to ensure continued partnership.

Field Sales Manager

ATT
Palm Beach Gardens, FL
06.2012 - 02.2021
  • Assessed customer needs to provide effective product solutions and promotions.
  • Expanded customer base through effective relationship management.
  • Facilitated the preparation and processing of contracts for customers.
  • Implemented unique sales methods to enhance service promotion for both new and existing clients.
  • Managed orders and ensured resolution of customer concerns.
  • Built and sustained connections with potential clients and opportunities.
  • Prepared and completed quotes for successful transactions between company, vendors, and customers.

Education

Associate of Arts - Education

Palm Beach State College
Lake Worth, FL
05-2011

Bachelor of Arts - Human Resources Management

University of Arizona
Tucson, AZ

Timeline

Metrology Technician

Samsung Austin Semiconductor
08.2022 - 08.2024

Dispatcher

ARS Rescue Rooter
05.2021 - 08.2022

Field Sales Manager

ATT
06.2012 - 02.2021

Associate of Arts - Education

Palm Beach State College

Bachelor of Arts - Human Resources Management

University of Arizona

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LaVonne Love