Sjanna Subick
Punta Gorda
Summary
Dedicated, self-sufficient, multitasking individual with superb analytical, problem-solving abilities. Impressive track record of career growth with 15 years experience in a public safety communications call center assisting public safety personnel, outside agencies, persons with disabilities, and the general public. Possessed knowledge in political science where a BS was obtained with minors in psychology, sociology and philosophy. An AS in paralegal studies earned.
Overview
15
15
years of professional experience
Work History
Public Safety Telecommunicator Shift Supervisor
Cape Coral Police Department
2018.07 - Current
- Oversees a high-performing team within public safety communications to ensure the flow of information between citizens and public safety personnel is handled in a professional, accurate and timely manner.
- Implements operational techniques, policy and procedure, standard operating procedures, training programs and related requirements to ensure maximum operating efficiency and enforces same.
- Performs research and information gathering duties using computers, directories, policy and procedure manuals, state statutes, etc., for purposes of ensuring accuracy in task performance.
- Processes various information requests from the public, which includes directions, and report status, function schedules, city, state and county references.
- Establishes and maintains communications with various entities for information exchange and accurate documentation including outside police agencies, outside fire agencies, outside emergency service agencies, wrecker companies, division officers, the State Attorney's office, state emergency management divisions and the like.
- Provides development and guidance to team members.
- Maintains productive coaching and motivation by working one on one with team members as needed.
- Responsible for the discipline of employees.
- Liaison between City and outside agencies.
- Promptly responds to employee and/or customer complaints as necessary.
- Performs various clerical actives, i.e. answering phone inquires, sending email correspondence, employee schedules and ensuring staffing levels are adequate and spreadsheets are up to date.
- Keeps track of employee attendance and leave time.
- Reviews logs, reports and other records completed by employees to verify accurate processing.
- Simultaneously answers 911 calls, dispatches responders to calls for service all while working multiple radio channels.
- Performs and maintains professionalism through crisis intervention services.
- Advanced proficiency with Microsoft Office including Outlook, Word, Excel and Power Point.
- Posts equipment failure notifications and arranges repair of Communication Center equipment, along with City notification for after-hour liabilities.
- Handles sensitive, confidential records by maintaining the highest standard of ethics and values.
Public Safety Lead Telecommunicator
Cape Coral Police Department
2014.11 - 2018.07
- Under direction of immediate supervisor, directed public safety telecommunicators and 911 operators.
- Reviewed logs, reports and other records completed by employees to verify accurate processing.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Completed continuing education courses to maintain certified training officer (CTO) status.
Public Safety Telecommunicator
Cape Coral Police Department
2009.08 - 2014.11
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Education
Paralegal Studies
Florida SouthWestern State College
Fort Myers, FL05.2012
Bachelor of Science - Political Science
Florida State University
Tallahassee, FL12.2007
Skills
- Phone/switchboard experience
- Experience in problem solving in high demand situations in a composed and thoughtful manner
- Guidance and mentoring to other team members
- Prepares agendas and takes meeting minutes
- Analytic mindset with strong problem-solving skills and a confident professional presence.
- Certified Training Officer (CTO)
- Experience with rosters and spreadsheets
- Microsoft Office proficient
Timeline
Public Safety Telecommunicator Shift Supervisor
Cape Coral Police Department
2018.07 - Current
Public Safety Lead Telecommunicator
Cape Coral Police Department
2014.11 - 2018.07
Public Safety Telecommunicator
Cape Coral Police Department
2009.08 - 2014.11
Paralegal Studies
Florida SouthWestern State College
Bachelor of Science - Political Science
Florida State University
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