Shelby Doak

● Supervised correctional officers, ensuring adherence to protocols and efficient operations.

● Escorting inmates to and from housing units.

Monitored inmate needs to provide adequate care and resources.

● Implemented safety protocols to ensure secure environment for inmates.

• Conducted regular inspections of facilities, identifying and addressing security vulnerabilities promptly.
• Trained and mentored junior staff on operational procedures and emergency response protocols.
• Collaborated with law enforcement agencies to coordinate inmate transport and court appearances effectively.
• Implemented conflict resolution strategies, enhancing inmate interactions and reducing incidents.
• Developed incident reports, maintaining accurate records for review by upper management and external agencies.
• Participated in ongoing professional development to stay current with best practices and emerging trends in corrections.
• Collaborated with multidisciplinary teams to assess and address individual inmate needs for successful reintegration into society.
• Prevented potential security breaches by routinely inspecting perimeter fencing, gates, doors, windows, walls, ceilings, roofs, locks, alarm systems, lighting fixtures in the facility.
• Reduced instances of inmate conflict by developing and enforcing strict disciplinary policies.
• Fostered positive relationships with community organizations to assist in offender transition back into society upon release.
• Handled inmate counts and searches for missing inmates.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Ensured proper documentation of incidents, maintaining accurate records for further analysis or legal proceedings.

Organized and located inventory for ordering. Operated Excel to create spreadsheets for side projects. Negotiated prices, discount terms, and transportation arrangements with shipping companies. Collaborated with sales and purchasing teams to gather insights on customer needs and preferences. Evaluated and procured inventory at optimal prices to maximize value. Analyzed and monitored sales records, trends, and economic conditions. Determined what the company would sell and how much inventory was needed.

Analyzed supplier performance to enhance procurement strategies and optimize inventory levels.

Negotiated contracts with vendors to secure favorable terms and pricing for materials.

Executed purchase orders and managed inventory replenishment using ERP systems.

Maintained contact and followed up on problems that required special handling. Researched and responded to customer inquiries and explained to their satisfaction. Recognized by customer who appreciated extra extra efforts. Assisted clients by working directly with engineering to work around and resolve app issues that were occurring.

Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction rates.

Collaborated with cross-functional teams to enhance service delivery and streamline operations.

Analyzed customer feedback to identify trends, driving continuous improvement initiatives.

• Honoree of Magna Cum Laude

• 3.70 GPA

• Magna Cum Laude Graduate