Samuel Jeff Dary

Transport patients to procedures, both in-patient and out-patient, safely and efficiently. Use de-escalation skills to help patients in stressful situations relax, which can lead to better medical outcomes.

• Helped patients select frames to meet individual needs, flatter features and appropriate for eye measurements and optical prescriptions.
• Made precise measurements and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
• Wrote detailed work orders specifying parameters for lenses and frames.
• Checked finished lenses for conformance to order specifications, quality and customer needs.

• Used conflict resolution skills and de-escalation techniques to lead callers to a satisfactory outcome.
• Addressed customer service inquiries in a timely and accurate fashion.
• Built customer loyalty by placing follow-up calls for customers who report product issues.
• Consistently maintained metrics ratings of successful or above.

• Entered clear, detailed work orders and instructions for eyeglass creation using a specialized computer interface.
• Confirmed that frames were correctly built, checking facial and eye measurements and optical prescriptions.
• Instructed patients on the proper care and fitting of eyeglasses.
• Heated, shaped and bent plastic and metal frames to adjust eyeglasses for patients.

• Designed displays to make the store experience interactive and engaging.
• Helped customers select products that best fit their personal needs. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
• Kept current on market and product trends to effectively answer customer questions.
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

• Kansas & Missouri
• Used conflict resolution techniques and de-escalation skills on a daily basis with students, parents and faculty.
• Developed and implemented interesting and interactive learning mediums to increase student understanding of Vocal and Instrumental Music and Performance.
• Organized and conducted rehearsals with students to prepare for concerts and performances.

• Wrote, produced and directed "The Long Branch Variety Show", with nightly performances Memorial Day through Labor Day.
• Created new interactive guest experiences, increasing revenue and reducing production costs.
• Coordinated city-wide events for Dodge City Days.