Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shelbie Johnson

Palm Bay,FL

Summary

Detail-oriented individual with a strong background in customer service and data entry. Known for effective communication skills and a collaborative approach, contributing to improved processes and timely resolutions in fast-paced environments. Committed to maintaining high standards in record keeping and team collaboration to enhance overall efficiency.

Overview

10
10
years of professional experience

Work History

Expo/Line Assistant

Keke's Breakfast Cafe
Melbourne, Florida
12.2024 - Current
  • Assisted in maintaining cleanliness and organization of kitchen and dining area.
  • Supported team members in serving customers efficiently during peak hours.
  • Followed food safety guidelines to ensure proper handling and storage of products.
  • Operated kitchen equipment safely to prepare meals and beverages as needed.
  • Maintained positive attitude while working in fast-paced cafe environment.

Phlebotomist

OneBlood
Melbourne, FL
03.2023 - 10.2023
  • Collected blood samples from donors using proper techniques and safety protocols.
  • Maintained accurate records of donations and donor information in the database.
  • Ensured compliance with health regulations and safety guidelines during procedures.
  • Prepared equipment and materials for blood collection events and mobile drives.
  • Verified patient information prior to specimen collection.
  • Adhered to HIPAA guidelines regarding patient privacy.

Insurance Customer Service Representative

Medical Data Systems Inc
Melbourne, FL
06.2022 - 02.2023
  • Assisted customers with insurance inquiries and policy explanations.
  • Processed claims and ensured timely resolution for client issues.
  • Coordinated with medical facilities to obtain necessary documentation for claims.
  • Collaborated with team members to improve customer service processes.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.

Office Assistant

Five Star Claims Adjusting
Melbourne, Florida
11.2019 - 01.2021
  • Managed incoming calls and directed inquiries to appropriate departments.
  • Organized and maintained office files and documentation for easy access.
  • Assisted in preparing and processing claims paperwork accurately.
  • Supported team members by scheduling meetings and maintaining calendars.
  • Maintained a clean and organized work environment for productivity.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

Team Leader and Trainer

Chick-fil-A
Melbourne, Florida
07.2015 - 11.2019
  • Supervised team operations to ensure high-quality customer service standards.
  • Trained new employees on company policies and service procedures.
  • Monitored food safety practices to comply with health regulations.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Implemented process improvements to enhance team productivity and efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Adhered to established departmental policies and procedures concerning customer service standards, security measures, and money handling protocols.

Education

High School Diploma -

Homeschool
Florida
05-2017

Skills

  • Customer service
  • Record keeping
  • Claims processing
  • Data entry
  • Effective communication
  • Attention to detail
  • Time management
  • Efficient multitasking
  • Problem solving

Languages

Spanish
Native/ Bilingual

Timeline

Expo/Line Assistant

Keke's Breakfast Cafe
12.2024 - Current

Phlebotomist

OneBlood
03.2023 - 10.2023

Insurance Customer Service Representative

Medical Data Systems Inc
06.2022 - 02.2023

Office Assistant

Five Star Claims Adjusting
11.2019 - 01.2021

Team Leader and Trainer

Chick-fil-A
07.2015 - 11.2019

High School Diploma -

Homeschool

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