NICHOLAS SKALSKI
Https://www.linkedin.com/in/nicholas-skalski-6832151b/
Overview
7
7
years of professional experience
Work History
Merchandise Cast Member/Trainer
The Walt Disney Company
04.2022 - Current
- Provided training and guidance for new Merchandise Cast Members, fostering a collaborative work environment.
- Cross-trained within different merchandise roles in locations and across property
- Increased sales through effective product promotion and strategic merchandise placement.
- Stayed current on industry trends and product offerings through ongoing professional development opportunities within the organization.
- Resolved customer inquiries or issues promptly, escalating when necessary to ensure complete satisfaction.
- Impact guest satisfaction and intent to return through memorable interactions
- Recognized for exceptional work ethic by guest, leadership, and peers.
Prior Auth. Associate
Aetna Medicaid
05.2021 - 02.2022
- Collaborated with providers to maintain relationships and provide thorough support and guidance
- Conducted research to answer questions and handle issues using multiple systems and resources
- Received and created authorization requests from providers
- Gained communication skills to collaborate with providers while processing authorizations for members
- Handled 20+ calls per day to address provider inquiries and concerns
- Carried out day-day-day duties accurately and efficiently
- Used Microsoft Word and other software tools to create documents and other communications
Disney College Program Intern
The Walt Disney Company
01.2020 - 03.2020
- Displayed and utilized the Five Key Basics of the Walt Disney Company ensuring guests the best experience possible
- Delivered personable guest service in greeting, directing, and aiding a multitude of guests encountered daily
- Strived to ensure the safety of guests and helped create memorable guest experiences
- Demonstrated strong problem solving skills and adaptability in preparing, making and serving food as well as taking guest orders to ensure optimal guest experiences
- Monitored guest consumption of alcohol in accordance with established practices and guidelines
- Responsible for restocking five quick service locations to ensure efficient operations throughout the day as well as the following day
Supervisor/Shift Lead
Marcus Theaters
01.2019 - 01.2020
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Created positive team-oriented environment and focused on guests through employee development and motivation
- Oversaw and led a team of employees by supervising the floor staff to ensure optimal customer experiences
- Provided accurate and efficient training to new floor staff employees
- Enhanced the customer experience by driving engagement through sales strategies, promotions and events Implemented, developed and maintained inventory control by conducting inventory audits as well as utilizing product data to carefully track on hand and needed inventory
- Orchestrated excellent customer service while hosting in-house parties and events
Tech/Warehouse Employee
Tri Star Metals
03.2018 - 01.2019
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Created inventory management tools that aided in-stock levels and reduced inventory shrink
- Utilized computer programming to make QR codes, for Tri Star's main and secondary warehouses, for each item in inventory providing easier location and supply management
- Increased efficiency of the warehouse by keeping workplace consistently clean
Education
Bachelor of Science - Hospitality Management
Bellevue University
Bellevue, NE02-2026
Associate of Arts -
College of DuPage
Glen Ellyn, IL12.2020
Skills
- Microsoft Office (PowerPoint, Excel, Word)
- Adobe Photoshop
- Python
- VEXcode
- Profax
- QNXT
Accomplishments
BOY SCOUTS OF AMERICA - Eagle Scout Rank
Timeline
Merchandise Cast Member/Trainer
The Walt Disney Company
04.2022 - Current
Prior Auth. Associate
Aetna Medicaid
05.2021 - 02.2022
Disney College Program Intern
The Walt Disney Company
01.2020 - 03.2020
Supervisor/Shift Lead
Marcus Theaters
01.2019 - 01.2020
Tech/Warehouse Employee
Tri Star Metals
03.2018 - 01.2019
Bachelor of Science - Hospitality Management
Bellevue University
Associate of Arts -
College of DuPage
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