Summary
Overview
Work History
Education
Skills
photography
Languages
Timeline
Generic

Skarleen Dominguez

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

2
2
years of professional experience

Work History

Picker/Packer

Arizona Beverages
07.2022 - 08.2022
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Helped translate to the employees who didn't spoke the language.

Key Holder/Sales Floor Associate/Cashier Team Lead

Fabco Shoes
05.2022 - 06.2022
  • Alerted customers to upcoming sales events and promotions.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Opened and closed store independently and prepared nightly bank drop for manager.


Hostess

Seabra's Armory
03.2022 - 05.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations and communicated changes to guests.
  • Recorded available tables after seating each party using specialized seating software.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.

Sales Floor Associate/Cashier

Dollar Tree
11.2021 - 12.2021
  • Doing my job as cashier and helping around the floor when needed.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers and helped with product questions, selections and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Issued receipts and processed refunds, credits or exchanges.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Key Holder/Customer Service/Cashier Team Leader

Fabco Shoes
02.2021 - 10.2021
  • Alerted customers to upcoming sales events and promotions.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.

Cashier/Customer Service

BARGAIN MAN STORE
06.2020 - 12.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High school diploma -

Perth Amboy High School

Skills

  • Sales Trends
  • Cash Register Operation
  • Multitasking Strengths
  • Time Management
  • Adapt to Diverse Groups
  • Product Promotion
  • Excellent People Skills
  • Phone Inquiries
  • Hospitality and Accommodation
  • Staff Training
  • Verbal and Written Communication
  • Client Support

photography

I own a small photography business in which I take digital photos; My photography is based on street, fashion and portrait photography and I offered bundles with different prices. I also do it personally as long with business because even if I'm not taking professional photos, I go around my town taking photos for my own personal portfolio.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary

Timeline

Picker/Packer

Arizona Beverages
07.2022 - 08.2022

Key Holder/Sales Floor Associate/Cashier Team Lead

Fabco Shoes
05.2022 - 06.2022

Hostess

Seabra's Armory
03.2022 - 05.2022

Sales Floor Associate/Cashier

Dollar Tree
11.2021 - 12.2021

Key Holder/Customer Service/Cashier Team Leader

Fabco Shoes
02.2021 - 10.2021

Cashier/Customer Service

BARGAIN MAN STORE
06.2020 - 12.2020

High school diploma -

Perth Amboy High School

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Skarleen Dominguez