Skarleth Cabrera
Sharpsburg,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Product Desk Manager
Air France KLM Cargo
Atlanta
06.2019 - Current
- Managed the process of a high-quality products team dealing with short-term and day to day commercial activities including but not limited to quotes, bookings, track & trace, billing disputes, promote digital tools for Pharmaceuticals, Live, Safe & Secure for the U.S. market.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency and performance.
- Created training modules and documentation to train staff.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Product Desk Specialist
Air France KLM Cargo
Atlanta
01.2017 - 06.2019
- Provide expertise related to Pharmaceuticals, Live, and Safe products to facilitate commercial activities including, but not limited to bookings, quotes, product knowledge, track & trace, alternatives, troubleshooting, specialized equipment, digital tools support and solutions development.
Customer service
Air France KLM Cargo Miami / Atlanta
08.2011 - 01.2017
- Offer customers added product value with additional services i.e
- Pick up & delivery
- Assign regional flights to CSO team & overview flight planning for optimization of aircraft and on hand inventory management
- Monitor day to day CSO performance & report to CSO Manager
- Assign regional flights to CSO team & overview flight planning for optimization of aircraft and on hand inventory management
- Address & follow up any deviations from standard AF/KLM procedures stated in CSM.
Station Supervisor
Vision Airlines
Miami, FL
11.2009 - 02.2011
- Oversaw 25 passenger service agents for Charter flights.
- Managed catering, fueling and supplies for the aircraft.
Passenger Operations Supervisor
Martinair Holland
01.2005 - 03.2009
- Coordinated a team of 12 agents & developed system of employee positioning
- Cultivate professional relationship with catering & hotel vendors
- Prepared bi-weekly payroll reports.
Manager
Argo Management
08.2003 - 01.2006
- Supervised & scheduled over 45 employees
- Conducted employee evaluations in order to determine raises
- Controlled inventory to reduce company loss
- Increased productivity by motivating and rewarding employees for achieving quarterly goals.
Education
Associate of Arts - Education
Miami Dade College
Miami, FL05-2006
Bachelor of Applied Science - Education
Miami Dade College
Miami, FL 2007 - 2009
Skills
- Ability to lead, motivate and inspire team to improve productivity, increase efficiency and surpass strategic objectives
- Foster a spirit of cooperation and collaboration; interact well with all levels of our organization
- Trainer & Facilitator
- Performance Management
- Business Development
- Staff Development & Management
- Sales Development
- Project Management
- Negotiation
- Cross-Functional Team Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Software
Salesforce
Amadeus
ADP
Champ
Spotfire
Timeline
Product Desk Manager
Air France KLM Cargo
06.2019 - Current
Product Desk Specialist
Air France KLM Cargo
01.2017 - 06.2019
Customer service
Air France KLM Cargo Miami / Atlanta
08.2011 - 01.2017
Station Supervisor
Vision Airlines
11.2009 - 02.2011
Bachelor of Applied Science - Education
Miami Dade College
2007 - 2009
Passenger Operations Supervisor
Martinair Holland
01.2005 - 03.2009
Manager
Argo Management
08.2003 - 01.2006
Associate of Arts - Education
Miami Dade College
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