Skarleth Ochoa
248 Mcmillian St Teachey,,NC
Summary
Skilled and reliable individual with a demonstrated ability to enhance administrative and operational efficiency, while effectively juggling multiple projects and meeting deadlines. I am a motivated individual with a positive attitude and a strong drive to excel in an office or front desk position. I am committed to contributing to organizational goals while continuously advancing my skills and knowledge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Processing Assistant III / Leading Clerk
Pender County Health Department
04.2019 - Current
- Provided compassionate patient care by warmly greeting patients upon arrival, attentively addressing their needs, and ensuring their comfort throughout their visit.
- Managed incoming phone calls and appointments efficiently, demonstrating strong communication skills and attention to detail.
- Successfully processed patient insurance information with precision and accuracy, contributing to smooth billing procedures and patient satisfaction.
- Facilitated patient referrals and offered translation services across various clinic departments, including WIC, Dental, and Primary Care, demonstrating versatility and language proficiency.
- Maintained a clean and organized working environment in the clinic, including the lobby area, to uphold professional standards and create a welcoming atmosphere for patients and staff alike.
Front Desk Receptionist
Kidzcare Pediatrics
06.2018 - 04.2019
- Provided excellent customer service by greeting and assisting patients with care and professionalism.
- Managed phone calls, scheduled appointments, and processed patient documents efficiently.
- Maintained cleanliness and organization in both the working area and lobby, ensuring a professional environment.
- Handled financial transactions, including patient co-pays and end-of-day reports, with accuracy and attention to detail.
Cashier / Office Assistant
Piggly Wiggly
11.2012 - 06.2018
- Conducted accurate register counts at the beginning and end of shifts for financial accountability.
- Maintained store cleanliness and organized merchandise displays for optimal presentation.
- Managed various financial transactions including cashing company checks and processing Western Union transactions, ensuring accuracy and compliance with procedures.
Education
High School Diploma -
Wallace Rose Hill High School
Teachey, NC06.2014
Skills
- Bilingual (English and Spanish)
- Communication
- Customer Service
- Organization
- Critical Thinking
- Document processing
- Multitasking
Certification
- Notary Public Certification, James Sprunt Community College - March 2017
- Substitute Teacher Certification, Sampson County Community College - May 2015
Timeline
Processing Assistant III / Leading Clerk
Pender County Health Department
04.2019 - Current
Front Desk Receptionist
Kidzcare Pediatrics
06.2018 - 04.2019
Cashier / Office Assistant
Piggly Wiggly
11.2012 - 06.2018
High School Diploma -
Wallace Rose Hill High School
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