Skarleth Pineda
Lancaster,CA
Summary
Restaurant Hostess and Waitress, with experience in enhancing customer experiences and driving repeat business. Proven expertise in team collaboration and effective communication, leading to the successful resolution of service issues and increased customer satisfaction. Significant contributions to Las Originales Bar & Grill resulted in a better coordinate work environment and in more costumer satisfaction towards the restaurant and it's food and atmosphere.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess/ Restaurant Waitress
Las Originales
Newhall, CA
04.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Identified and resolved customer service issues.
- Developed and maintained exceptional customer service standards.
Education
High School Diploma -
Littlerock High School
Littlerock, CA06-2022
Associate of Science - Biology
College of The Canyons
Valencia, CASkills
- Costumer Service
- Effective Communication Skills
- Effective Discipline Techniques
Feedback provision - Adaptability to change
- Activity planning
- Active learning
- Hospitality management
- Problem-solving
Efficient Phone Management - Effective Team Collaboration
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Restaurant Hostess/ Restaurant Waitress
Las Originales
04.2023 - Current
High School Diploma -
Littlerock High School
Associate of Science - Biology
College of The Canyons