Skarlett De Leon
Houston,TX
Summary
A customer-focused and results-driven professional with extensive experience in sales, client services, and administrative support. Adept at building relationships, managing client expectations, and delivering exceptional service in fast-paced environments. Proven track record of exceeding sales goals, optimizing customer experiences, and streamlining office operations. Skilled communicator with strong multitasking abilities and a passion for ensuring client satisfaction.
Overview
3
3
years of professional experience
Work History
Senior Facility Concierge
Fountain Woods Apartments
Houston, TX
06.2023 - 06.2024
- Acted as the primary point of contact for all facility inquiries, providing high-level customer service to both tenants and visitors.
- Coordinated building operations, including scheduling maintenance, overseeing vendor services, and managing security procedures.
- Delivered customized concierge services to enhance tenant satisfaction, including event coordination, reservations, and troubleshooting facility issues.
- Trained and mentored junior staff on customer service best practices, improving team performance and service quality.
- Managed administrative duties, including handling correspondence, preparing reports, and maintaining office systems for optimal efficiency.
Receptionist Administrator
Amigos Income Tax
Humble, TX
12.2022 - 04.2023
- Greeted and assisted visitors, ensuring a positive first impression and delivering timely support for a wide range of client needs.
- Managed incoming calls, directed them to appropriate departments, and ensured all inquiries were addressed in a professional and courteous manner.
- Coordinated appointments and meetings, maintained office calendars, and handled all related administrative tasks efficiently.
- Managed office supplies inventory, ensuring timely restocking and organization of resources.
- Assisted in maintaining a clean and organized front office environment, ensuring compliance with company policies and procedures.
Sales Associate
T-Mobile
Houston, TX
02.2021 - 07.2022
- Delivered exceptional customer service and tailored product recommendations to meet customers' needs, resulting in a 20% increase in sales over a 6-month period.
- Managed customer inquiries, upsold mobile plans, devices, and accessories, achieving consistent monthly sales targets.
- Conducted product demonstrations and provided technical support to ensure customers' understanding and satisfaction with their purchases.
- Collaborated with team members to maintain inventory, meet daily performance targets, and contribute to store success.
- Developed strong relationships with customers, leading to high levels of customer retention and satisfaction.
Education
High School Diploma -
Idea
McAllen, TX05-2021
Skills
- Front desk support
- Guest reservation management
- Administrative support
- Team player mentality
- Strong interpersonal skills
- Safety procedures
- Accurate record keeping
- Polite telephone etiquette
- Emergency response
- Problem-solving
- Conflict resolution
- Outstanding customer service
- Effective problem solving
- Consultative sales
- Telephone etiquette
- Personal information protection
- Strong work ethic
- Decision-making
- Concierge software proficiency
- Cash handling
- Promotional information
- Attention to detail
- Tech-Savvy
- Customer service
- Conflict resolution expertise
- Exceptional communication
Timeline
Senior Facility Concierge
Fountain Woods Apartments
06.2023 - 06.2024
Receptionist Administrator
Amigos Income Tax
12.2022 - 04.2023
Sales Associate
T-Mobile
02.2021 - 07.2022
High School Diploma -
Idea
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