Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Skarlett Valenzuela

Summary

Motivated, hard-working, responsible, and reliable person looking to join the Meximodo family to accomplish team goals and grow personally and professionally.

Overview

3
3
years of professional experience

Work History

Food Truck Worker

Pie Oh My
04.2021 - Current
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Maintained composure and work quality while under stress.
  • Communicated clearly and positively with coworkers and management.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Resolved complaints promptly and professionally.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Handled currency and credit transactions quickly and accurately.
  • Assisted management with inventory control and stock ordering.
  • Took initiative to find extra tasks when scheduled duties are completed.
  • Trained new staff on food preparation and safety procedures.
  • Followed procedures for safe food preparation, assembly, and presentation.
  • Cleaned and maintained work areas, equipment, and utensils.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Followed food safety practices and sanitation guidelines.
  • Seasoned and cooked food according to recipes or personal judgment and experience.

Kitchen Helper

Pastry Lu
01.2023 - 03.2023
    • Maintained tidy and organized work area to comply with cleanliness standards.
    • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
    • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
    • Used utensils and equipment to portion, wrap and display bakery items.
    • Measured and mixed ingredients accurately to assist in baking process.
    • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
    • Kept kitchen, counter and dining areas cleaned and sanitized.
    • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
    • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
    • Replenished serving stations with fresh food and cleaned up spills.
    • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
    • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Waitress

Mariachi
12.2022 - 03.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Kitchen Helper

Amboy Bagel
11.2021 - 01.2022
  • Entered orders into computer system quickly and in proper sequence.
  • Offered immediate, friendly and knowledgeable assistance to every guest.
  • Described menu items in detail and educated customers about meal options.
  • Restocked bags, cups, lids, sauces and other counter supplies.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Welcomed customers and provided quick and attentive service.
  • Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
  • Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
  • Suggested upgrades and additional items to meet upselling goals.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Refilled drinks, cleaned up spills and handled special requests between guest orders.
  • Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
  • Checked outgoing orders for accuracy before delivery.
  • Used downtime between customer orders to fulfill other guest services.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.

Education

Bachelor's Degree of Education -

Surcolombiana University
Neiva, Colombia
04.2018

Skills

  • Bilingual (Spanish and English)
  • Communication
  • Patience
  • Food Safety
  • Customer Service
  • Teamwork
  • Active Listening
  • Time Management
  • Flexibility

References

Personal and professional references upon request.

Timeline

Kitchen Helper

Pastry Lu
01.2023 - 03.2023

Waitress

Mariachi
12.2022 - 03.2023

Kitchen Helper

Amboy Bagel
11.2021 - 01.2022

Food Truck Worker

Pie Oh My
04.2021 - Current

Bachelor's Degree of Education -

Surcolombiana University

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Skarlett Valenzuela