Skate Anthony Robinson
Summary
Experienced Remote & IT Field Agent with 10+ years of experience in the IT Industry. From maintenance of hardware, troubleshooting technical issues to developing scripts with Powershell and developing an application designed for assisting in resolving problems within the field and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Tier 2 IT Field Technician
Titan Technologies International
01.2023 - Current
- Repaired SSD / HDD, LCDS, battery, etc hardware issues for chromebooks, desktops and labtops
- Troubleshooting various printer models and connecting them to networks / devices on both windows and macintosh products
- Troubleshooting various computer devices, ranging from Dell laptops / PC's, to Macintosh devices
- Develop Powershell Script's for automated processes
- Responded to customer inquiries and provided technical assistance over phone and/or in person.
- Managing and assisting other agents with troubleshooting issues.
- Diagnosed and troubleshooting hardware, software and network related issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Front End Web Developer
CDK Global
02.2015 - 09.2022
- Coded using HTML, CSS and JavaScript to develop features for both mobile and desktop platforms.
- Assisted back end developers with troubleshooting and problem solving.
- Tested web-based product functionality and delivered iterations to customer.
- Struck balance between functional and aesthetic designs while maintaining cohesive branding across sites.
Education
Completed 1400 Hours - Information Technology
Emerald Coast Technical College, Springs
DeFuniak Springs08.2013
High School Diploma -
Walton High School
Defuniak Springs, FL08.2013
Skills
- Developed an application that assist in day-to-day Field Technician operations that contained funcations such as multiple custom scripts, commonly used drivers, mileage reimbursement system and more
- 2 Field Tech experience in repairing and troubleshooting Labtop and PC devices, such as LCD replacements, hard drive failures, group policy modification, etc
- 2 Years of Macintosh troubleshooting experience
- 10 Years of Technical Team Environment Experience
- Over 10 Years of Customer Service Experience
- 8 Years of Specialized Web Development
- 4 Years of Emerald Coast Technical College Training with 1400 hours completed in programming
- Average 4,000 IT Support Tickets per year
- Cyber Security Training
- Dell Technician Certified
- Powershell scripting
Timeline
Tier 2 IT Field Technician
Titan Technologies International
01.2023 - Current
Front End Web Developer
CDK Global
02.2015 - 09.2022
Completed 1400 Hours - Information Technology
Emerald Coast Technical College, Springs
High School Diploma -
Walton High School
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