Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Stephanie Keiper

Stephanie Keiper

Bakersfield,CA

Summary

Dynamic and results-driven professional with extensive experience in customer service, administrative support, and operational efficiency. Adept at managing client relationships, optimizing workflows, and leveraging technology to drive business success. Proficient in Microsoft Office Suite, Salesforce, and data management systems. Seeking a role as a Lifeline Agent where strong communication, problem-solving, and organizational skills can contribute to organizational goals.

Overview

31
31
years of professional experience
1992
1992
years of post-secondary education
1
1
Language

Work History

Driver

DoorDash
06.2021 - 02.2022
  • Achieved a 95% on-time delivery rate through strategic route planning and time management
  • Reduced loading times by 20% by optimizing delivery item organization
  • Maintained 100% accuracy in generating and verifying invoices for 50 deliveries daily
  • Enhanced customer satisfaction through rigorous quality checks, reducing delivery errors

Office Manager / Sales

Brothers Wholesale
01.2004 - 01.2006
  • Provided administrative support to 100 clients, resolving escalated issues with a 90% success rate
  • Designed and executed marketing materials, boosting brand visibility and engagement
  • Automated billing, sales, and inventory processes, cutting administrative time by 30%
  • Trained employees in complaint resolution, decreasing handling time by 20%

Office Manager / Executive Assistant

qdécor Online
01.2002 - 01.2004
  • Coordinated interdepartmental collaboration, improving operational efficiency by 15%
  • Managed HR functions including onboarding and payroll for 20 employees, ensuring compliance
  • Assisted C-level executives with scheduling, policy coordination, and task prioritization

Office Manager

Midas Software
San Jose, California
07.1994 - 06.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Enterprise Sales Administrator

Concentric Network
02.2000 - 01.2002
  • Managed departmental budgets, achieving a 15% reduction in expenses through cost-saving initiatives
  • Developed and analyzed sales reports to drive data-informed decisions, improving performance by 10%
  • Streamlined order processing, increasing speed and accuracy by 20%

Systems Specialist

Netcom Online Communications
01.1996 - 01.2000
  • Maintained a database of over 1 million records, ensuring data integrity and accessibility
  • Collaborated with IT and marketing teams to enhance operational efficiency by 20%
  • Trained staff on database systems, reducing new hire training time by 30%

Education

License -

State Board of Cosmetology
San Mateo, CA

Certificate - Sales Database Management

Goldmine
Redwood City, CA

Certificate - Phone Tree and Trunks

Meridian Phone Switch
San Mateo, CA

IHSS Caregiver Certification - undefined

In-Home Support Services Program Provider

Skills

Client Relations & Customer Service Excellence

Timeline

Driver

DoorDash
06.2021 - 02.2022

Office Manager / Sales

Brothers Wholesale
01.2004 - 01.2006

Office Manager / Executive Assistant

qdécor Online
01.2002 - 01.2004

Enterprise Sales Administrator

Concentric Network
02.2000 - 01.2002

Systems Specialist

Netcom Online Communications
01.1996 - 01.2000

Office Manager

Midas Software
07.1994 - 06.2025

Certificate - Sales Database Management

Goldmine

Certificate - Phone Tree and Trunks

Meridian Phone Switch

IHSS Caregiver Certification - undefined

In-Home Support Services Program Provider

License -

State Board of Cosmetology

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Stephanie Keiper